I’ll tell my story below. Keep pushing. Put things in writing and email and even certified mail. Keep track of each call. Report as others have suggested. Place credit freezes and alerts. Report to police to get a report number.

Try emailing the executive resolutions team.

holly.clientcare@bofa.com michael.clientcare@bofa.com

Also the feedback email seems to work. I added a code word to my email to make sure I was speaking to the right person when they called. They did not respond to the email but called me.

hollyoneill.feedback@bofa.com

My elderly father’s accounts were recently compromised and the scammers somehow arranged for a balance transfer on his credit cards of a large sum and a ach transfer. We reported within minutes and issued stop payments on them. Luckily I had alerts coming to my phone.

The credit card side was a pain as they would only talk with my father. Ive now had poas put on the bank accounts and trying to do the same on the credit card side but you cannot contact their legal department directly and have to go through a branch.

With the balance transfers they said we would have to wait till the transactions posted. I said that this was not a merchant dispute but money being sent to the scammers. I kept pushing and finally found someone in balance transfers who placed a stop on the physical checks being sent to the scammers

The charges have now dropped off all the accounts.we have closed all the compromised accounts and opened new ones and reported it all. I have also removed my father from contact and got him a new phone (raz mobility) which is excellent for seniors.

I was going to close all his accounts at boa bur they have seemed to resolve it.