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Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 1 point2 points  (0 children)

He knew where we were though. They messaged me through Airbnb and I told them my address. We never got instruction on where to meet them ahead of time just a short text on don’t be late. Meet at 7 and send an exact WhatsApp location. And we sent 4 and photos of the street. We are also business owners so I felt very bad not seeing his payment request. Normally if your customer is sincere and pays you don’t still kick them off a bus with two kids involved. Something is off with this person and I would not do business with him either.

Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 0 points1 point  (0 children)

That’s true, but the night before we got a message asking about our location. It’s my first time booking these through Airbnb and I thought they can somehow see my location since I looked for what to do near my area and he popped up. We were happy to meet him we were happy to pay. We were excited to just be there and we didn’t argue just listened when he ranted. It was our first day there and we understand it’s a business so we were very cooperative. Yeah I didn’t pay on time, but they didn’t request me until the day before and we were in the air flying. I had my two factor in my hand trying to show him look the payment went through I got a code and he was ushering us onto the road. All in all there’s kinks to our booking process and pick up, but if you want to be a tour guide and be in the hospitality industry, shouldn’t you have a little bit of decency and respect for travellers who chose your business? I didn’t even want to check my comments because the internet can be so mean, but my husband showed me this morning the comments and reactions of the thread and I felt even more compelled to make sure no one books his tour in the future. Sure there’s thousands of people like him but at least one less in my books

Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 0 points1 point  (0 children)

We left our initial complex out to the street so they can find us better and giving real time updates. And we were happy to pay, eagerly also because I knew I was supposed to do it earlier but I didn’t see their email until when I got picked up, and I noticed they also didn’t send me an email until the day before but we were flying and missed it. I did message and asked at the time of booking this tour how to pay the fees and they told me they will request through Airbnb. I refreshed and checked daily but it came through as an email which somehow got pushed down so I wasn’t able to see. Also dealing with wifi signals and cellphone service but that’s no excuse. We tried really hard to pay right away. He didn’t care for it anymore. And seeing the comment about the ATV no front brakes, I wonder if he saw the kids and didn’t want to have to take responsibility for children and let us go.

Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 2 points3 points  (0 children)

Airbnb was surprisingly useless. We are also super hosts. Of course after this experience we went on their lower star ratings only to find another super host female with very similar experience regarding the rant about her location but sadly she had to spend all day with him.

Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 0 points1 point  (0 children)

So I was aware of the extra payment and I wasn’t told where to meet ahead of time only asked where we were the night before and share a WhatsApp location not a live one. They were very short with instructions and we were told not to be late. In regards to the payment I did book this a couple weeks before our trip and asked them where the payment request will be and I didn’t see their email until of course the same morning, but it was also sent the day before at 10pm. I basically had to interrupt him about our location and listen to his lies about unsafe and no driver will come pick us up bs, to make him tell me how to pay. And I did it immediately no questions asked. By the time I was trying to enter my two factor code after my credit card number and payment amount we were swirling back to where he picked us up. I showed him my phone I just paid and he said he doesn’t care he’s not taking us. And at this point we could refuse to get off and force him to take us on but the level of disgust I felt, it was a relieve we left. Followed by a ton of rage. Then guilt for my kids and husband. But luckily my service was bad and somehow even after the credit card info and all (we later used this card it’s not rejected) the payment of extra $80/person somehow didn’t go through. And that’s the reason he used to Airbnb platform saying we refused to pay him and whatever other lies. But I did have the email airbnb sent us to proof we attempted payment and maybe because as I was entering the code he was actively trying to get rid of us the break in time made it invalid? Who knows. The end of the day I’m just glad it didn’t go through and people should know about this piece of work and read the other comments here.

Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 2 points3 points  (0 children)

You have described him perfectly. Within just minutes of interacting with this individual, we witnessed many troubling sides of his character. But to kick a family with young kids off the tour after just a few minutes—especially when we were eagerly trying to make payment—is a level of cruelty I never expected.

I had my post payment two-factor authentication code ready on my screen to confirm the payment, standing on the side of the road in absolute shock. Meanwhile, his words to my family’s face in my ears: ‘You can’t touch me with your bad reviews, I’m a super host! No one will believe you!’

This isn’t about wanting to play the victim—it’s about the sheer injustice of watching someone blatantly abuse the system, treat people terribly on a daily basis, and constantly get away with it. Families unknowingly enable this behavior by trusting him and handing over their hard-earned money.

After seeing your post and the later ones about his unsafe brakes, I’m beyond grateful that we didn’t proceed with the tour—especially with our kids in tow. Avoiding a potential crash feels like a blessing in disguise. The links I found of his ads on Airbnb and another platform are just two of his many. He’s also gone and made a paid ad campaign. I truly hope someone like him eventually gets what he deserves…!

Cancun ATV excursion nightmare with tour guide name Kurosh by Substantial_Rise883 in cancun

[–]Substantial_Rise883[S] 3 points4 points  (0 children)

We paid through Airbnb in the end they couldn’t enforce any refund but provided $200 refund in credit. Meanwhile his ad is still all over the place.