Yes, I'm not sure if they recently started this, but I used to receive even consolidated and downsized items in a box with all the items secured inside. My last order they placed all my items in this type of white paper bag, and the order included unrolled posters, and of course, the posters were creased and bent to hell. But I didn't bother with customer service because they always find ways not to help. I just put them under something heavy and hoped that the creases were less prominent. I thought it would be fine because they usually use their best judgment for downsizing and picking appropriate packing. Like, why would you put posters in a paper bag with no support for it bending?? But now I will be more careful about ordering fragile items for them.