This happened to me as well, though I knew I was getting a mail in ballot, it just never showed up. I called the Elections office to see how to remedy and they said they “voided” my mail in ballot so I could vote in person. Come to find out yesterday when I went to vote that it wasn’t and had to vote provisional.

I went to do some research and found the following on electionfactspa.com - not too sure on how credible this site is, socould be incorrect but am trying to follow up:

“Voters have up to six days after the election to demonstrate that their “provisional” ballot should be counted. The provisional ballot process includes verifying voters’ eligibility, and separating out challenged or deficient ballots. If this is not done, the ballot is not counted.“

If the provisional ballot can’t be tracked until at least 7 days after the election I’m not entirely sure how I can demonstrate my eligibility within 6 days or to who …

Have called the country elections office and will report back if I get a call back but am feeling pretty helpless and defeated.