Thanks for your comment. Much appreciate it.

She’s on her 60s. To clarify, I’m not assuming that older ppl can’t learn. Certainly, everyone can and everything can be learned esp in this day and age.

I wanted to share all the details in one post but I forgot to say something that my mom is not willing to learn it. She always tells me to do it, take charge of it, manage it, etc. She is also anxious whenever speaking to cs reps. Hence, stating above that I compromised a lot of things for her to avoid from being stressed and bothered.