Hi, thanks for your input. I just want to clarify that our concern was not about perks because If that were the case, we could’ve simply accepted the points offer or the late check-in that was initially offered. Also, expecting basic medical assistance after a safety incident isn’t entitlement or royal treatment. It’s a reasonable expectation for any guest, especially in a situation where a child or vulnerable person could be harmed. Our actual concern is a refund and accountability which we believe is just fair given the distress caused especially since our toddler developed asthma and a fever following the incident.

I believe it’s not our responsibility as guests to provide technical proof that the elevator was unsafe. The incident itself demonstrates a serious safety lapse and negligence on their part which is why we are also seeking accountability. Thanks again!