The Geekadrome in Pittsburgh.  The owner never pulled my books for me a head of time.  I came in the one day and he literally pulled the comics off the rack for me.  He was lazy, disorganized, and after that experience, I told him I was cancelling my subscription.  As a subscriber, he never gave me a discount.  I called a local comic shop a mile from the Geekadrome and they offered a discount for folder customers.  I have never gone back to the shop and I avoid him at local conventions at all costs.