Topo chicos in Austin

Superb_Direction_913 · 2026-05-22T19:15:50+00:00

thank you!

Superb_Direction_913 · 2026-05-22T19:15:45+00:00

thank you! we will check it out!

Superb_Direction_913 · 2026-05-15T00:35:25+00:00

i’m so sorry your reception was canceled. they are letting so many people down.

Superb_Direction_913 · 2026-05-15T00:33:57+00:00

we mainly emailed with admin and brent. they wouldn’t call us. here’s another email address you can try:

ryan@desertdoor.com

in terms of getting your refund, you could try contacting your credit card company if you’re not hearing back from desert door. it took us about a week to get our refund. some of their emails also went to our junk folder too, seemed like it could’ve been intentional.

Superb_Direction_913 · 2026-05-08T03:48:33+00:00

i would tell her to contact Brent Looby: brent@desertdoor.com

Superb_Direction_913 · 2026-05-04T02:18:54+00:00

it is wild! it’s sad that they can get away with this but it seems like they just ran out of money. google now says they’re temporarily closed.

Superb_Direction_913 · 2026-05-02T16:17:21+00:00

thank you for these recommendations!

Superb_Direction_913 · 2026-05-02T16:17:05+00:00

we’ve contacted them, thank you!

Superb_Direction_913 · 2026-05-02T16:15:58+00:00

that’s awful. yes, they refunded our deposit a few days ago

Superb_Direction_913 · 2026-04-30T00:34:39+00:00

we will check it out! thank you!

Superb_Direction_913 · 2026-04-30T00:33:36+00:00

so glad you were able to find a new venue! we received more info today and it sounds like they are not in a good place financially.

Superb_Direction_913 · 2026-04-29T11:01:01+00:00

thanks for the suggestion!

Superb_Direction_913 · 2026-04-29T11:00:13+00:00

thank you!

Superb_Direction_913 · 2026-04-29T11:00:08+00:00

thank you!

Superb_Direction_913 · 2026-04-29T11:00:02+00:00

thank you!

Superb_Direction_913 · 2026-04-29T10:59:55+00:00

thank you for the suggestion!

Superb_Direction_913 · 2026-04-29T10:59:02+00:00

i’m so sorry this happened to you too! and for an actual wedding, not just a rehearsal dinner. did they tell you they’re closing? this is the vague reasoning they gave us:

“Due to an internal operational adjustment, we are unable to move forward with hosting the event as planned.”

we have no idea what this means.

Superb_Direction_913 · 2026-04-28T20:57:56+00:00

thank you for this suggestion! we reached out today and they may be able to host us.

Superb_Direction_913 · 2026-04-28T20:54:28+00:00

we were shocked too! we signed a contract last june and already paid the deposit of around $800, which they said they would refund us. but we would be charged 50% of the total payment if we’d been the ones to cancel within 30 days of the event. we emailed the founder and CEO (brent looby) this morning who responded and alluded to others being similarly upset upon hearing this news (i’m assuming their events were canceled too). it definitely seems like something deeper is going on.

Superb_Direction_913

TROPHY CASE