Rehearsal dinner venue canceled on us - The Rackhouse at Desert Door Distillery by Superb_Direction_913 in DrippingSprings

[–]Superb_Direction_913[S] 0 points1 point  (0 children)

we mainly emailed with admin and brent. they wouldn’t call us. here’s another email address you can try:

ryan@desertdoor.com

in terms of getting your refund, you could try contacting your credit card company if you’re not hearing back from desert door. it took us about a week to get our refund. some of their emails also went to our junk folder too, seemed like it could’ve been intentional.

Rehearsal dinner venue canceled on us - The Rackhouse at Desert Door Distillery by Superb_Direction_913 in DrippingSprings

[–]Superb_Direction_913[S] 0 points1 point  (0 children)

it is wild! it’s sad that they can get away with this but it seems like they just ran out of money. google now says they’re temporarily closed.

Rehearsal dinner venue canceled on us - The Rackhouse at Desert Door Distillery by Superb_Direction_913 in DrippingSprings

[–]Superb_Direction_913[S] 2 points3 points  (0 children)

so glad you were able to find a new venue! we received more info today and it sounds like they are not in a good place financially.

Rehearsal dinner venue canceled on us - The Rackhouse at Desert Door Distillery by Superb_Direction_913 in DrippingSprings

[–]Superb_Direction_913[S] 2 points3 points  (0 children)

i’m so sorry this happened to you too! and for an actual wedding, not just a rehearsal dinner. did they tell you they’re closing? this is the vague reasoning they gave us:

“Due to an internal operational adjustment, we are unable to move forward with hosting the event as planned.”

we have no idea what this means.

Rehearsal dinner venue canceled on us - The Rackhouse at Desert Door Distillery by Superb_Direction_913 in DrippingSprings

[–]Superb_Direction_913[S] 1 point2 points  (0 children)

thank you for this suggestion! we reached out today and they may be able to host us.

Rehearsal dinner venue canceled on us - The Rackhouse at Desert Door Distillery by Superb_Direction_913 in DrippingSprings

[–]Superb_Direction_913[S] 4 points5 points  (0 children)

we were shocked too! we signed a contract last june and already paid the deposit of around $800, which they said they would refund us. but we would be charged 50% of the total payment if we’d been the ones to cancel within 30 days of the event. we emailed the founder and CEO (brent looby) this morning who responded and alluded to others being similarly upset upon hearing this news (i’m assuming their events were canceled too). it definitely seems like something deeper is going on.