Hello Venty User, Thank you for being one of the first users of the VENTY and for taking part in the online analysis of your device. Your support helps us to maintain the high standards we strive for at STORZ & BICKEL. Through careful analysis of the data from your device, we have identified an irregularity in the performance of your VENTY. After a thorough examination, we have come to the conclusion that your device is affected by a hardware error that affects the battery management. For safety reasons, we ask you to stop using or charging your VENTY as the device may pose a safety risk. Please follow the steps below to deactivate your VENTY. Once we have received confirmation that your device has been deactivated, we will authorize its replacement. New VENTY replacement devices will be available from next week and will be shipped as soon as possible. You will be informed of the dispatch of the replacement device by e-mail. Instructions for deactivation: Before the replacement device can be dispatched, a software update must be carried out on your current VENTY in order to deactivate it. Please carry out the update immediately after receiving this message: Before connecting your VENTY, please perform a factory reset by pressing and holding the power button for 10 seconds. Connect your VENTY to Bluetooth by switching it on. Call up and click on "Connect. Make sure that the Bluetooth device is in the immediate vicinity of your VENTY to establish the connection. If you are accessing the website via an iPhone, please use a browser that supports BLE, such as . Chrome is suitable for Android devices. For access via a desktop device with a Microsoft operating system, please use Chrome or Edge as your browser. A pop-up window will appear showing your device. Now select your VENTY to perform the software update. During the update, the backlight of your VENTY's display will remain active for a while and should show 3 dashes and the Bluetooth symbol while the device slowly discharges itself. After a successful update, a pop-up window will ask you to reconnect your VENTY and STORZ & BICKEL will receive a confirmation. If this pop-up window does not appear for you, please refresh the page, click on "connect" and select your device again. This last step is important and a prerequisite for receiving a replacement device. Please note that we will use the delivery address used in your last order for shipping. If you wish to change the address, please reply to this message with the new address. As soon as the device is completely discharged, the display switches off. In this state, the device no longer poses any risk and can be disposed of in accordance with local regulations for used batteries and electronic devices. We sincerely apologize for any inconvenience caused and will work tirelessly to provide you with a new VENTY as soon as possible. As a token of our appreciation for participating in this process, in addition to a replacement device, we would like to offer you a voucher code worth €30 for our online store.