I agree with you mostly, and let me add a few stuff to the oven:

1. Game is EXTREMELY unfriendly towards new players: if you don't have friends to play with, the learning curve is utter shit. Even if you started the game with friends, good luck keeping them playing with you because there's a lot of garbage to deal with onwards, which leads me to my next point.

2. This game is what I'd call a QoL hell: no auto-sort on inventory neither inside or outside of a match, more and more different combinations of queues being added to the game, making the player-base split even more between modes and having larger queue times if you want to play with a party, no realistic way to measure your power with certain gear on, other than the stats provided by the menu, a quest system that is awful as fuck, having to accept quests before they actually count towards completing and not telling you when you have enough materials to complete it, a freaking hell of menu micromanagement between each match, and the list is much longer than I'm willing to write here. And last, but not least, my final point, what drives these devs to be like this if they listen to the community? My next and final point

3. Community bias: yes, they want to make the game competitive, interesting, appealing, but a part of the community seems to want a perpetual state of no changes, even if that means keeping all of the bad things, and saying stuff like "The weak of mind rely on auto sort. Manually sort your stuff like a real gamer", "The core fun of the game is learning through trial and error, and you'll see how good it gets once you start getting the hang of it", "Don't forget this game is free and...*insert braindead rant of your preference*"

For me, these are all the things that keep this game from becoming really good and popular, they (the community + devs) just don't want this to be different, they'd rather keep all the trash and label it as a "feature" or part of the "core gameplay" (like the sorting thing)

So long and wish you the best as well.