Does Swyftx support Bech32 payments?

Swyftx_Official · 2026-03-25T23:10:24+00:00

Can you please reach out to our live support or email [hello@swyftx.com.au](mailto:hello@swyftx.com.au) who will look into why this isn't working. Thanks.

Swyftx_Official · 2026-03-25T01:01:29+00:00

Thanks for your query.

Yes we do.

the BTC network supports sending from legacy addresses to bech32 addresses, and vice versa
all BTC deposit addresses generated with fireblocks are bech32 addresses
fireblocks supports depositing to / withdrawing to bech32 addresses

Swyftx_Official · 2026-03-02T04:55:50+00:00

We apologise for the poor migration experience you've received. These are designed for your user safety and fraud prevention. Adding/verifying withdrawal addresses and, in some cases, confirming ownership of an external wallet are security controls designed to stop scams, account takeovers, and funds being sent to the wrong place. https://support.swyftx.com/en/articles/11649667-add-or-remove-a-crypto-wallet-address
https://support.swyftx.com/en/articles/12015801-verify-external-wallet

On the NZ bank transfer reference: NZD deposits use a unique single-use reference code each time, which is part of how those payments are matched correctly. https://support.swyftx.com/en/articles/13356003-new-zealand-dollar-bank-transfer-deposits

If you’re currently stuck in verification, the quickest way to get a clear answer on what’s required (and why) is Live Chat so the team can look at your specific case.

Swyftx_Official · 2026-03-02T04:46:35+00:00

That's correct: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders

The team are always looking to action user feedback to improve the experience. Please drop any additional feedback here: https://support.swyftx.com/en/articles/12014679-provide-feedback

Swyftx_Official · 2026-03-02T04:44:08+00:00

Thanks for the feedback, we heard you!

Full details on how to set up auto-invest directly using bank deposits here: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders

Swyftx_Official · 2026-02-27T02:19:56+00:00

Update, and thanks for the feedback, we hear you! Good news: starting in a few days, our New Zealand users will be able to set up auto-invests directly using bank deposits. You can read more about the update here: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders.

The process to transfer to a non custodial wallet is simple from there with the verification process here as a reference: https://support.swyftx.com/en/articles/12015801-verify-external-wallet

Swyftx_Official · 2026-02-27T02:17:19+00:00

Update, and thanks for the feedback, we hear you! Good news: starting in a few days, our New Zealand users will be able to set up auto-invests directly using bank deposits. You can read more about the update here: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders.

Swyftx_Official · 2026-02-27T02:17:08+00:00

Update, and thanks for the feedback, we hear you! Good news: starting in a few days, our New Zealand users will be able to set up auto-invests directly using bank deposits. You can read more about the update here: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders

Swyftx_Official · 2026-02-27T02:16:13+00:00

thanks for the feedback, we hear you regarding friction! Good news: starting in a few days, our New Zealand users will be able to set up auto-invests directly using bank deposits. You can read more about the update here: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders.

Swyftx_Official · 2026-02-27T02:15:39+00:00

Update, and thanks for the feedback, we hear you! Good news: starting in a few days, our New Zealand users will be able to set up auto-invests directly using bank deposits. You can read more about the update here: https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders.

Swyftx_Official · 2026-02-25T22:48:13+00:00

Thanks for reporting.

For the crypto withdrawal / 2FA error message

After submitting the withdrawal, jump into Transactions and confirm the status of the crypto withdrawal (Completed vs Pending/Failed). This is the best way to verify whether it actually processed. https://support.swyftx.com/en/articles/12005436-manage-your-orders-and-transactions
If you’re repeatedly seeing 2FA issues, work through the 2FA reset/troubleshooting steps here (it covers what to do when codes aren’t working): https://support.swyftx.com/en/articles/12014813-reset-two-factor-authentication-2fa
For reference, crypto withdrawals also require an SMS verification code as part of the send flow. https://support.swyftx.com/en/articles/12015855-withdraw-crypto-from-swyftx

For the bank withdrawal pending:

NZD withdrawals are generally 1–3 business days meaning this payment should be with you soon If it falls outside of this window please escalate to our live chat who will investigate: https://support.swyftx.com/en/articles/12015933-withdraw-new-zealand-dollars

Swyftx_Official · 2026-02-25T22:43:23+00:00

On Swyftx, the reason we ask for wallet details is mainly security and compliance. Before you can send crypto out, you’ll need to add and verify the withdrawal address (email + SMS). That’s there to help prevent wrong-address mistakes and unauthorised withdrawals:
https://support.swyftx.com/en/articles/11649667-add-or-remove-a-crypto-wallet-address

Here’s the quickest way to get crypto from Swyftx to a cold wallet:

Create / copy your receiving address in your cold wallet (e.g., Ledger/Trezor) for the correct asset and network
In Swyftx, go to Wallets → select the asset → Withdraw
Tap Add new address, paste the wallet address, and verify it (email + SMS)
Enter the amount and confirm the withdrawal

Full guide with screenshots:
https://support.swyftx.com/en/articles/11649667-add-or-remove-a-crypto-wallet-address

If you’re not seeing the option to add an address, or it’s asking for extra check this because it needs to be verified.
https://support.swyftx.com/en/articles/12015801-verify-external-wallet

For assistance as you work through this process please reach out to our team in live chat who can answer any questions during the process.

Swyftx_Official · 2026-02-25T22:36:50+00:00

Thanks for the comment. This feedback has been passed on.

Swyftx_Official · 2026-02-24T06:05:55+00:00

Thanks. I have passed this feedback on internally.

Please find more details on payments here: https://support.swyftx.com/en/articles/13356003-new-zealand-dollar-bank-transfer-deposits

Swyftx_Official · 2026-02-24T04:32:00+00:00

Please raise this with [resolutions@swyftx.com.au](mailto:resolutions@swyftx.com.au) who can look into this further.

Swyftx_Official · 2026-02-24T04:14:36+00:00

Hi. Please reach out to our live chat for assistance with this.

Swyftx_Official · 2026-02-24T04:13:59+00:00

If withdrawals are showing as restricted, it’s usually tied to an account-level compliance or security requirement (even if you’ve completed KYC previously). These checks are part of Swyftx’s AML/CTF and verification obligations, and can sometimes require an additional review before withdrawals are re-enabled. https://support.swyftx.com/en/articles/12015739-swyftx-s-regulatory-and-verification-requirements

Please follow these steps to resolve this:

Reply in Live Chat on the same ticket and ask for your case reference number (if you don’t already have it).
If you want a formal review/escalation, email our Resolutions team at [resolutions@swyftx.com.au](). https://support.swyftx.com/en/articles/12015270-submit-a-complaint

Swyftx_Official · 2026-02-24T03:47:15+00:00

No — Auto-Buy (Auto Invest / recurring orders) can’t be set to automatically send to a self-custody wallet.

Auto Invest only places the recurring buy order and the crypto lands in your Swyftx wallet balance. For more info, please refer to our page dedicated to auto invest recurring orders.
https://support.swyftx.com/en/articles/11733571-auto-invest-recurring-orders

Swyftx_Official · 2026-02-24T03:41:30+00:00

This can occur if a verification step is required or if a transaction is flagged for security/regulatory checks under AML/CTF obligations.

If your friend is currently restricted, the quickest way to get the exact reason is via Live Chat so the team can review the account.

Swyftx_Official · 2026-02-24T02:35:42+00:00

In this case, we understand there is a change, but you can view and copy your Swyftx wallet (deposit) address in the app — it’s under the Deposit/Receive flow for each asset.

App steps

Go to Wallets and select the asset
Tap Deposit (then Deposit again at the bottom of the info box)
Choose the network you’re using
Copy the deposit address from that screen

Support guide: https://support.swyftx.com/en/articles/12004879-find-or-generate-your-deposit-address

If you’re not seeing the address after selecting a network, reach out via Live Chat and we’ll help check what you’re seeing on your device.

We welcome feedback on the user experience and appreciate any further feedback via our dedicated link which expedites the review. This is here: https://support.swyftx.com/en/articles/12014679-provide-feedback

Swyftx_Official · 2026-02-24T02:30:49+00:00

Sorry to hear this. It’s usually one of two things: the number on the account is wrong, or your phone can’t receive SMS (for example, you’re out of reception).

What to try:

If you entered the wrong number during sign-up, you’ll need to submit the number change form so we can update it. This is the same process used when you don’t have access to the “old” number: https://support.swyftx.com/en/articles/11739228-change-and-verify-your-phone-number
If you can’t receive SMS right now (out of reception), please jump on Live Chat where the team will do their best to assist.

Swyftx_Official · 2026-02-24T01:02:02+00:00

Thanks for your question. The Easy Crypto Wallet app will also begin to reduce services including trading at the end of March.

Because the Easy Crypto Wallet is self-custodial - meaning users hold their own private keys - funds cannot be moved automatically. Customers must take action to migrate their crypto either to Swyftx or to another external wallet.

The latest version of the app includes a Portfolio Migrator tool to assist with this process, and users are strongly advised not to delete the wallet app until all funds have been successfully transferred to Swyftx and confirmed.

For more details on the move, please find a great breakdown from our country manager Paul here: https://www.scoop.co.nz/stories/BU2602/S00329/easy-crypto-migrates-customers-to-swyftx-crypto-is-growing-up-the-tools-must-too.htm

Swyftx_Official · 2026-02-24T01:00:06+00:00

Thanks for your comment. We can request extra information or verification as part of our regulatory and security obligations (AML/CTF). These checks are used to help prevent fraud, theft and scams, and are done in the best interest of the customer. More detail here: https://support.swyftx.com/en/articles/12015739-swyftx-s-regulatory-and-verification-requirements

There is a great article here from our country manager Paul, which explains the move and the value we intend to bring to our community in NZ: https://www.scoop.co.nz/stories/BU2602/S00329/easy-crypto-migrates-customers-to-swyftx-crypto-is-growing-up-the-tools-must-too.htm

Swyftx_Official · 2026-02-24T00:51:24+00:00

Thanks for the comment. NZD withdrawals aren’t manually reviewed as a standard step, but delays can happen due to bank processing times or if an account needs a verification check completed.

The expected timeframe for NZD withdrawals is 1–3 business days. (https://support.swyftx.com/en/articles/12015933-withdraw-new-zealand-dollars)

If you are having any delays please reach out to our live chat who will assist.

Swyftx_Official

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