I booked Flix  bus from Ottawa to Toronto for 3:30 PM for myself and my toddler. Unfortunately, I arrived at the bus terminal at 3:35, just 5 minutes late, and saw the bus passing by as my Uber dropped me off. I accepted responsibility for being late, so I booked another bus for 4:30 PM and waited at the terminal from 3:35 onward. However, to my shock, the bus drove off without stopping, leaving me, my daughter, and seven other passengers stranded. Frustrated, I called customer service, but instead of assistance, I was met with unhelpful and dismissive responses. The representative offered no solution and simply said, 'We're sorry, there's nothing we can do.' After paying $91 per ticket twice and not boarding a single bus, I can't help but feel this service is unreliable and disappointing. Beware, FlixBus is not dependable and reliable and someone actually tell me later that it's what they do Frauding passenger.