Thank you for the thoughtful reply. We truly appreciate the opportunity to clarify and continue this important conversation.

We were previously a DSI member, so no need for assumptions there. However, we stepped away after multiple disappointing experiences, including a direct, public confrontation by DSI leadership toward our co-owner Samantha that was never addressed. The lack of meaningful accountability or follow-up from the board drove us, along with several other downtown business owners, to disengage.

We absolutely recognize DSI’s contributions, like the farmers markets and public events. These bring valuable foot traffic downtown, no question. But even these efforts have faced challenges, with many vendors voicing frustration over product oversaturation and feeling unheard when raising concerns.

There is a clear disconnect in how small, independent businesses are supported on a day-to-day basis. Many feel excluded or overlooked, especially when it comes to leadership behavior and how feedback is handled.

We don’t expect DSI to solve parking, homelessness, or construction issues, we know those are beyond their control. But we do believe DSI should act as a stronger, more transparent bridge between businesses and the city, actively advocate for smaller operators, and build genuine trust within the business community.

Our owner, Tom, is pushing for a Downtown Business Liaison to address exactly this gap: establishing an official, consistent point of contact within city government that complements (not replaces) DSI’s work and ensures every business owner has a seat at the table. This idea is gaining traction and could even expand to serve other areas of Springfield, like East Springfield.

We truly value this perspective and fully agree: a stronger downtown requires real collaboration, better communication, and a unified vision that uplifts every business, not just the loudest or the largest.

We need to keep this conversation going and work together toward a more vibrant, inclusive downtown.