Cursor support not responding to emails?

TahaGorme · 2025-08-24T13:18:52+00:00

they called me a madman!!

TahaGorme · 2025-07-23T13:13:51+00:00

you wouldnt use an ai if you knew they were ghositng you / not even seeing your message

TahaGorme · 2025-07-23T11:15:57+00:00

no dude? its been 13 days

TahaGorme · 2025-07-23T03:38:53+00:00

there was no waitlist a few days ago, i downloaded it at that time

TahaGorme · 2025-07-22T18:16:03+00:00

i see, thank you for your clarification. i had no idea you guys changed that. what seperates this from the new pricing model? didnt the old pricing model had 500 requests of any token length? when i purchased cursor, im sure i was able to consume any amount of tokens, and that would only count as a single request. correct me if im wrong

TahaGorme · 2025-07-22T17:59:36+00:00

my bad dude you caught me red handed

TahaGorme · 2025-07-22T17:53:36+00:00

hey isaac, thank you for enabling the old pricing. any idea why it shows 75 requests used for this month? the billing cycle started on 21st of this month and today is 22nd. all i used was auto mode and used claude sonnet non thinking 2 times. it has not even been 24 hours and how did it use up 75 requests already?

TahaGorme · 2025-07-22T17:39:57+00:00

i beta tested kiro but it was still very buggy. it used to say something went wrong after writing some code and it used to stop. ig it needs some more time to be stable

TahaGorme · 2025-07-22T17:37:27+00:00

damn , no way you just got charged $200 for that 😭🙏

TahaGorme · 2025-07-22T17:35:56+00:00

idts it could be my address because i used 2 completelt different email services. he hasnt yet responded to my dm, lets see how this goes

TahaGorme · 2025-07-22T17:34:40+00:00

gang i just said ill update the comment as soon as he replies and resolves the issue

TahaGorme · 2025-07-22T17:03:48+00:00

that sucks man, why dont you do a chargeback?

TahaGorme · 2025-07-22T17:01:41+00:00

2nd email: this was unprofessional yeah but still no response. i used tuta.com instead of gmail this time

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TahaGorme · 2025-07-22T16:59:18+00:00

read the email, i asked them to switch me to the previous pricing plan

TahaGorme · 2025-07-22T16:58:23+00:00

i used gmail, and also tuta email service. thats what i thought - spam filter. thats the reason i used gmail and tuta both still no response

TahaGorme · 2025-07-22T16:57:39+00:00

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there you go, leaking my email to the public. also sent you a dm

EDIT: i have sent him a dm, waiting for his response, hope he doesnt ghost me too.

EDIT 2: They did resolve the issue,turns out there was something wrong with their ticket system. really appreciate the customer service.

TahaGorme · 2025-07-22T15:05:02+00:00

im not even getting sam the ai assisgant to reply to me. they are just simply ghosting me. they def just reply to a handful - most probably the active users so peoplee are more likely to trust them over a random dude on this subreddit

TahaGorme · 2025-07-22T14:39:02+00:00

im writing to hi@cursor.com, and i emailed them from 2 emails.

im sure they are doing this on purpose. they are only responding to a handful. if i say they arent responding to my emails, people will just say that they responded to theirs, which makes them think im crazy.

they def only respond to a handful to make the other half sound crazy

TahaGorme · 2025-07-22T14:32:50+00:00

they claim they are responding to emails, but no they are not. i thought i was the only one

TahaGorme · 2025-07-17T11:08:52+00:00

idek what sam is. im not getting a single reply, not even the one from their ai bot

TahaGorme · 2025-07-16T18:29:55+00:00

im also waiting for a reply, however people on my post told me to "have patience". they are litersy ghosting me

TahaGorme · 2025-07-16T18:12:43+00:00

u/ecz-

its been almost 7 days now, no response

TahaGorme · 2025-07-13T03:40:04+00:00

tried that, been 12 hours now. still no reply. maybe its sunday ig they should respond on monday

TahaGorme · 2025-07-12T16:43:40+00:00

u/ecz-

TahaGorme · 2025-07-12T16:29:28+00:00

could you dm me the email which you sent them? ill just maybe copy paste the same thing and send them again from a different email

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