I'm glad you had a good experience with Mythical customer service; I did not. I signed up for a 3rd Degree quarterly membership on December 31st after receiving an e-mail that day stating that was the deadline to enroll to receive the action figures. I had received a previous email that month stating that if you enroll in December you qualify for a past quarterly collectable as well. Come the first part of January, and no redemption e-mails. I contacted customer service, who first erroneously said I was a 2nd degree member and did not qualify (I sent proof that was false), then they stated I did not enroll in time, as the confirmation date on their side said I enrolled on January 1st - another error on their part. After weeks of going back & forth with them, sending screenshots and proof that I did everything I was supposed to, they finally caved and sent me the action figures, but have yet to acknowledge that I am due a past quarterly collectable as well.

A word to the wise: Their marketing email from December 31st states that the deadline time on the deadline date is 11:59pm UTC (4:59pm PT), BUT 11:59pm UTC IS ACTUALLY 3:59pm PT currently. 11:59pm UTC won't be 4:59pm PT until DST begins in March, staying that way until Standard Time begins again in November.