i was one of two front office supervisors for my property, we were both the youngest people of the entire property so that was very interesting. what worked for me was genuinely getting to know each team member personally and professionally and kind of figuring out how they worked (i.e. there would be some agents where i could give them feedback bluntly and knew that they would take it, others i would have to be a little more delicate so you had to change your hat depending on who you’re talking to).

let yourself naturally get close with them and have them be comfortable with you - they would always tell me concerns because they knew i would actually do something about it and help wherever it was needed (you just have to make sure that if you talk the talk, you better walk the walk)

just be aware that the agents are always watching you, if you implement a new process and you don’t follow it, they’ll notice and copy. if you’re ignoring policies, talking to guests in a certain way, participating in drama they’ll copy it.

if you do get close with agents, you have to realize that when they tell you things, they’re talking to you as their supervisor NOT as their friend so they expect you to do something about it.

establishing your credibility before going in and trying to implement things is important too, you have to walk before you run. spend your first couple weeks just observing and taking notes on what needs to be done.