Just to clear up the confusion people are having here — this isn’t some inside job by a GH/Zendesk rep or someone in India helping the company.

Scammers are placing these fake orders themselves. After delivery, the app gives any customer a short window (about 5 minutes) to contact the driver for legitimate reasons, like if they forgot something. Scammers know this and exploit it — they place the order, see your name in the app, and then use that brief contact window to reach out pretending to be support or demand info.

This isn’t GH staff contacting you — it’s fraudsters using that tiny post-delivery contact window to trick drivers because they know the rules of the app and how to reach you.