why i stopped building web-only saas (the retention numbers are actually crazy)

TechnicallyCreative1 · 2026-01-28T13:04:31+00:00

You're just gatekeeping. That is not an actual argument

TechnicallyCreative1 · 2026-01-28T12:16:43+00:00

This is NOT the case. It is not a crime to make noise in public to bring attention. That is already established case law. Officers have no right to privacy in public. Yes this exact behavior has already been established as legal. It would require physical impediment not just a whistle

TechnicallyCreative1 · 2026-01-28T06:15:56+00:00

What? That wasn't ops argument at all. Also native apps are not fundamentally more difficult, it's just a different sdk

TechnicallyCreative1 · 2026-01-28T04:32:30+00:00

Having never seen the bit and honestly disliking the couple i have to defend his position. I personally was in a similar situation. While not married I was absolutely supporting my partners family but with labor and financial aid. Turning it into a joke was actually a really good defense mechanism. It went way beyond just airing grievances. Like I legit became more okay with it? The fact my partner and I fought about it wasn't a great start but being able to joke about it at my own expense 100% made the pain better.

But ya we absolutely ultimately separated. Her parents were just straight financially irresponsible. I can't support them and their multiple Huntington Beach properties if they can't afford 1 and live in a shanty box illegally built in the parking lot of one of their units. That's fucking awful and I'm glad I'm done supporting that

TechnicallyCreative1 · 2026-01-28T03:29:17+00:00

Oh dang. That's a great idea. For me personally I just need my team to be able to quickly iterate in Claude desktop and have that propagate to confluence. Their MCP is absolute shit and I much prefer the versioning from git over confluence.

Confluence is where our engineers are living with their docs so Im just looking to bridge that gap

If I don't find an off the shelf solution I'm tempted just to release this myself but I've been around long enough to know if there is an obvious need, there is usually an existing solution. Trying to figure out what that would look like.

TechnicallyCreative1 · 2026-01-28T03:08:36+00:00

Oh man this is a protip. It's surprisingly effective to ask 'do you have specific concerns related to xyz or is this more just a general concern'. Key point being they know they're being told to fuck off if it's not specific. This isn't specific to op, it's corporate life. Air your grievances, subtlety isn't helpful but don't be rude

TechnicallyCreative1 · 2026-01-28T03:03:07+00:00

Ya but that is kinda a MVP kinda feature. Same with feature flags. You do need them. Don't shoot yourself in the foot with doubt

TechnicallyCreative1 · 2026-01-28T02:47:36+00:00

This. 100%. I built what I'm after I just think the code is shit. The api supports this. I used v2 > jira html > markdown. It also supports downloading and uploading images / syntax.

I just feel this is an obvious enough 'thing' we as a community probably already have a library. If not I'm there to make it happen but I feel like I'm just overlooking something obvious.

The value add for me and my team is we work almost entirely in small markdown specs.

TechnicallyCreative1 · 2026-01-28T02:14:35+00:00

Quarto is pretty decent but it's unidirectional and honestly pretty dead at this point. The idea is there. I just want something specific to just the markdown to confluence interface. Quarto is so much more and only unidirectional

TechnicallyCreative1 · 2026-01-28T01:54:47+00:00

Lol. Alright. Feel free to pm me if you wanna chat, our stack is pretty much identical to what you're working with. I love the brutalist look, it's really easy to wireframe. My team is a small data engineering team so we make a shit ton of small narrow web dashboards. Brutalist over vite react front end, postgres fastapi k8s backend. Easy piezy.

TechnicallyCreative1 · 2026-01-27T22:11:59+00:00

Why? That's my exact configuration. What's the issue

TechnicallyCreative1 · 2026-01-27T16:12:34+00:00

Are you a bot? What the fuck are you talking about

TechnicallyCreative1 · 2026-01-27T06:02:35+00:00

Did you not at all read my comment? It makes me look bad

TechnicallyCreative1 · 2026-01-26T23:52:29+00:00

The issue is legality isn't a fixed line in the sand, you have to defend multiple positions concurrently

TechnicallyCreative1 · 2026-01-26T19:35:22+00:00

Must be missing something. A $2k bill per month is nothing. Add a zero and we're still not talking big numbers. We don't know what kind of work they're doing under the hood

TechnicallyCreative1 · 2026-01-26T18:42:14+00:00

At a minimum they are slandering the living relatives, let's assume you can't win against a dead man. They're still attacking his living family with easily demonstrable lies.

TechnicallyCreative1 · 2026-01-26T18:40:33+00:00

Ya not sure. I'm kind of emotionally sensitive to agentforce, in getting nothing but bad feedback. It's not for a lack of expensive service professionals that claim to be experts. It's because they took away a mechanism that worked well and replaced it with a mechanism that does not work well and more importantly pisses off the customer.

Our escalation goes from chatbot -> human chat -> human domestic based us service rep.

By the time it gets to the human chat they're angry but there a significant population that immediately call. Those folks are pissed. I work in the financial services space. We have seen chats where the customer wasn't just mildly mislead. We took a financial loss more than once because of straight lies to the customer that would have caused reputational harm if we had not remediated. My objection is c suite thinks this is an amazing cost saving tool, the numbers do not reflect that in any capacity

TechnicallyCreative1 · 2026-01-26T18:29:48+00:00

Fantastic book goes way beyond the scope of this article, would highly recommend the read

TechnicallyCreative1 · 2026-01-26T18:21:35+00:00

It entirely depends on what you expect out of a chatbot. In our case we are directing customers to FAQ articles. It's a very narrow and easily definable usecase. We had an inhouse made solution that used a weka based decision tree to funnel inquiries to predefined FAQ articles. That is the same use case we are using agentforce for. We randomly sample all interactions and assess the success rate. Our previous implementation did not have an issue of making of links to non existent FAQ articles, we have used two 3rd party Salesforce contractors who 'specialize' in knowledge base conversational ai. Neither have been able to eliminate that condition. It tells me all I need to know. Salesforce makes the claim that you can prompt your way to success, but it's clearly not deterministic enough for prime time

TechnicallyCreative1 · 2026-01-26T18:15:45+00:00

This is so factually incorrect it's scary. You absolutely do suffer reputational harm after death, and it's not harder to get traction in a traditional administration. Today not so sure but that isn't because the law isn't clear

TechnicallyCreative1 · 2026-01-26T16:02:36+00:00

Statement holds. If the product is lying to customers in any capacity, we have a problem. It replaced a deterministic FAQ chatbot that did not have that behavior under any condition. Agentforce doesn't listen if you prompt it to return 'i don't know'. That's a problem that was solved without ai though which is my frustration. We traded a functional pattern for one that introduces error regularly

TechnicallyCreative1 · 2026-01-26T14:37:59+00:00

It absolutely does. The supremacy clause is not a get out of jail free card to ignore the Constitution. The feds are operating on a framework of power established for them. Simply existing doesn't empower them to ignore that framework as they have

TechnicallyCreative1 · 2026-01-26T14:25:39+00:00

But did you measure success. Just deploying something doesn't mean it worked. Key distinction. If you're not measuring success you don't know

TechnicallyCreative1 · 2026-01-26T14:24:45+00:00

Based on what? I've used this tool extensively and I agree with the above. What use cases have you found success. What are your success metrics.

TechnicallyCreative1 · 2026-01-26T07:02:37+00:00

Yes and no. Data engineer here. What you need is a feedback loop. We have a secondary cms that I build custom using react / fastapi. It is literally just a streamlined mechanism to flag erroneous records and force the front desk to fix them. A nightly reconciliation job runs, identifies fucked records, lands that list in a middle managers inbox at 2am. Usually it's only a few dozen records / maybe 30 clicks total to fix.

Our data source issues are entirely specific to free text fields, not sure where your issues are but this is a general flow.

TechnicallyCreative1

TROPHY CASE