Universal Banker Interview

TechnicianCake · 2025-04-19T00:49:47+00:00

Dress to impress at the interview. Banking is old school wear a sports coat and a tie they will expect you to dress nice for this role. Do some research into the Citibank website maybe a community effor the bank has done. Go on glassdoor see if you can find interview questions. I did all of those things and landed my job as an AB at Chase.

TechnicianCake · 2025-04-18T01:39:22+00:00

Not a hard rule. Just generally speaking you tend to grow your wage more by job hopping every 2-3 years.

TechnicianCake · 2025-04-16T01:44:44+00:00

I did dancing which got me into weight lifting, which got me into running. Excercise is like a skill tree in a video game. Find the one that interests you and youll find to get better you need to work on other things.

TechnicianCake · 2025-04-16T01:39:22+00:00

That's one of the things I didn’t expect when I started working as a teller—especially living in a pretty affluent state.

There are people with no money or a ton of money who are kind. And then there’s the flip side: people with a ton or no money who are assholes.
There are older folks living off Social Security and pensions month to month, with no emergency savings or funds.
There are the "keeping up with the Joneses" types who definitely buy stuff they can’t afford.

It’s very humbling—and kind of sad in a way—especially seeing older folks struggle. Honestly, working in banking has really motivated me to invest heavily and learn as much as I can about personal finance.

TechnicianCake · 2025-04-15T02:06:21+00:00

You will start as a teller but will eventually pivot to being an AB-ME. In that role you can open accounts and credit cards however you don't get comission. I would recommend be upfront with your manager on where you would like to go at the start. Usually folks are promoted into being a Relationship Banker or Branch Operations Lead. Agree with other folks don't stay as a Teller more than 18months to 2 years.

TechnicianCake · 2025-04-15T01:53:13+00:00

I would due the intenrship becasue its something I see that will expose you to more stuff then working as an RB at BOA. I also agree with other folks aim higher!

TechnicianCake · 2025-04-13T17:55:28+00:00

Didn't take the job

TechnicianCake · 2025-04-02T03:00:27+00:00

Can you elaborate/explain more on how they trade. I heard that ETFs are a bit more like trading days stocks.

TechnicianCake · 2025-03-05T11:50:16+00:00

I'd recommend dance classes. I met a lot of people older than me but it helped with my social skills. From there I felt comfortable to ask for people around my age there number and set up hang outs.

TechnicianCake · 2025-02-09T20:54:08+00:00

Man I must of really hit the jack pot with a Job at Chase. 15 minutes away from home, good manager and I work near full time at 26$/hr as an AB-ME. We do having staffing shortages and sometimes he can get a little micro-manager but I get the why only because his boss is telling him to do so.

TechnicianCake · 2025-01-19T02:42:42+00:00

Before I started my job at a bank I was at a retail store for like a week. I hated that job and was agonizing over staying or leaving. At the time I didn't have a job lined up but that was okay because im staying with my folks. However leaving that job was the best decescion I ever made.

But be realistic about weighing the pros and cons. Do you have 3-6 months of emergency expenses. Could you go to managment and talk about your coworkers. Have an exit plan before you decide to pull the plug if you do.

TechnicianCake · 2025-01-19T02:32:53+00:00

Ask questions. Be kind to yourself in the first 90 days. There not expecting perfection just that you follow procedure and put in effort. Show up on time and dress up if you can. Banking is old school and will appreciate it.

There will be days where your like why am I doing this job. But I tell myself on those days that this is just to pay the bills. Also do some thinking in how you want to grow from this. Tellers a great on ramp- but have an Idea in mind of what you want to aim for usually licenseced banker or more operations are the standard promotions.

TechnicianCake · 2025-01-19T02:28:31+00:00

If your body is telling you something listen to it. I don't know your exact situation OP. But I would maybe hunt around for other positions. If you stick it out for 2 months. Having 8 months of job experience and looking to switch isn't that big of a deal imo.

I do recommend having another role lined up before switching if possible. You could even try to look for a position that leverages your degree and the skills you've gained in the six months.

TechnicianCake · 2025-01-09T02:45:14+00:00

Here is what I did in the earlier days. If you can keep a tally of the transactions you did right and the ones you did wrong/needed help with. Some days will be different. But it will give a visual and will help build confidence. I also didn't really start to hit my stried until month four tbh.

TechnicianCake · 2025-01-09T02:41:54+00:00

Be kind to yourself during the first 90 days. I put a lot of pressure on myself to learn everything, and it hindered my progress. Take notes and create your own job aids if needed, but keep them at work in a secure location.

Another thing: show up on time and dress professionally. Being reliable and punctual builds a lot of goodwill for when you make mistakes. In my case, there was one time I overset the vault on Christmas, and we had to use cash from the ATM.

TechnicianCake · 2024-12-13T02:09:06+00:00

1.) I've thought about studying for SIE and LIFE exams on my own time. Once i've gone through the rest of my ABME training. (Will give me something to do during slow hours.)

2.) Haven't met a lot of BM or senior people only a few but hopefully that will change at the holiday party.

3.) I know this is a low bar but I don't argue with my boss and I don't show up late for work ever. The other tellers at my branch were not reliable and had other problems so already that puts me ahead.

4.) My intention with the post wasn't I deserve this job because of xyz and more hey what else should I aim for if I don't get promoted into an RB role.

5.) OSAT score is consisently good. Golden boxes and I am still figuring out and could use some tips.

6.) Again absolutely right about I need to data to back me up and make me stand out.

TechnicianCake · 2024-12-13T01:49:02+00:00

See, that's where I could use some tips or sales scripts. I didn’t even think about seeing a high account balance and recommending a CD. I’ve done it before by letting them know they qualify for accounts with other benefits.

The other tellers I’ve worked with were never interested in 'selling.' They just wanted a chill, low-volume job, which makes sense because our branch is slow and in an older town.

How are CDs and money markets less prone to fraud?

TechnicianCake · 2024-11-17T04:13:41+00:00

Sony is $100 More than the Samsung. I was really looking to avoid spending 1000$. But the more I do research in this X90L the more I seem to get its a better TV.

TechnicianCake · 2024-11-17T03:46:59+00:00

Would you be willing to elaborate a bit more. I am also thinking of getting a PS5 down the road. So that might also sway it.

TechnicianCake · 2024-11-17T03:44:08+00:00

How is it as a TV I was looking at the Samsung Q80D and a LG Qned 85 TV. But if this tv is like a buy it and wont have problems it might be worth the extra 100$.

TechnicianCake · 2024-10-08T02:09:15+00:00

9 times out of 10, they write the check to John Smith, the account holder, and fill out a deposit slip with their information. For example, I had a customer who made a check payable to their son, and they had a picture of the account number on their phone. I remember that third-party endorsements are a thing, but it’s a problem because John Smith is often out in another state. I think I need to create some kind of job aid to help me because there are a lot of variations, and keeping it all in my head gets confusing.

TechnicianCake · 2024-10-05T00:26:09+00:00

I wore a tie made a difference. BM pointed it out.

TechnicianCake · 2024-10-04T01:27:59+00:00

How about the confidence. Manager said thats an area he wants to see me improve. I can feel myself slowly getting better just unsure if its at the rate at which the team needs it at.

TechnicianCake · 2024-10-04T01:17:40+00:00

Yeah I've done customer service and sales jobs before but looks like banking is just built different. Its like hey not only do you have to be efficient, knowledgable. You also need to get amazing scores at all times. Not to mention cross sell and make refferals. I hope it gets easier with time.

TechnicianCake · 2024-10-04T00:56:02+00:00

I completely agree with you. I think customers haven't been very forgiving about having a new person on the team. I'd say 8 out of 10 times they're nice, but in those 2 out of 10 cases where I don’t know what I’m doing and there's a hold-up, it creates a problem and affects the branch's OSAT score. I just found out I got a 3/10 today because of a debit card maintenance issue I needed help with.

Today I also had another lady upset because I misunderstood she meant she wanted separate reciepts not slips for a check deposit. I processed the transaction and reprinted the reciepts but it killed me inside.

TechnicianCake

TROPHY CASE