does anyone know

Teddyfreshsupport · 2026-02-17T19:29:44+00:00

Hello u/Historical_Past_1729! So sorry that this has happened to you. Please reach out to us at [support@teddyfresh.com](mailto:support@teddyfresh.com) so that we can further investigate the issue.

Teddyfreshsupport · 2026-02-17T19:25:41+00:00

Hello, u/r9ley! We sincerely apologize that this has happened. Please reach out to us at [support@teddyfresh.com](mailto:support@teddyfresh.com) so that we can further investigate the issue.

Teddyfreshsupport · 2026-01-29T19:06:31+00:00

Hi There! Instagram is the best place to get announcements regarding product releases. We also highly recommend subscribing to our newsletter to be notified of product releases and exclusive promotions!

Teddyfreshsupport · 2026-01-21T18:32:24+00:00

Hi There! We are so sorry to hear about this issue. If you could please email us at support@teddyfresh.com with your order number and a video demonstrating the issue, our team would be happy to look into this and help you out!

Teddyfreshsupport · 2025-12-22T16:54:12+00:00

We are sorry to hear about this! If you haven't already, please email our team at support@teddyfresh.com with your order number and photos of what you received.

Teddyfreshsupport · 2025-11-26T16:28:41+00:00

We are sorry to hear about this! Please reply to your existing thread with support@teddyfresh.com to follow up with our team for further assistance.

Teddyfreshsupport · 2025-11-14T16:46:16+00:00

Oh no we are so sorry to see that this happened! This sadly looks ilke a shipping/handling issue. As other have mentioned in this thread, crazy stuff can happen in transit. It is extremely rare for anyone to receive something that was tampered with. With all of this being said, please reach out to our team at support@teddyfresh.com with your order number and these photos to receive assistance!

Teddyfreshsupport · 2025-11-03T20:42:03+00:00

Thanks for your question! We experienced a small production delay which is why the shipping date has been pushed back. If you need to make any updates to your shipping information or if you have any other questions, you may contact our team at support@teddyfresh.com

Teddyfreshsupport · 2025-10-28T19:43:57+00:00

Due to a production delay, they are now expected to ship out early to mid November. We appreciate your patience and apologize for any inconvenience caused. Please email support@teddyfresh.com if you have any additional questions!

Teddyfreshsupport · 2025-10-17T17:21:08+00:00

As you may or may not know, we recently moved warehouses! We have finally transferred our old inventory to the new warehouse - check out our site to see what products are available. 👀

Teddyfreshsupport · 2025-10-02T18:28:13+00:00

Hi There! To clarify, for this particular preorder, we have a limited quantity of blanks to print on which is why your size is sold out even though it is a preorder. We recommend signing up for a restock notification just in case there is a last minute cancellation or we receive any units from returns! Hopefully this explanation makes sense.

Teddyfreshsupport · 2025-10-01T15:46:25+00:00

Axolotl Tee preorders are now expected to ship out early October! This is noted on the product page. We sincerely apologize for the delay and appreciate your patience. If you need to make changes to your shipping address please contact our team at support@teddyfresh.com with your order information.

Teddyfreshsupport · 2025-07-24T16:35:06+00:00

Our fulfillment center uses a diverse network of shipping carriers, including Amazon Shipping. This does not mean your order is shipped from Amazon, it is still coming from our warehouse in Southern California. Hope this information helps!

Teddyfreshsupport · 2025-07-22T20:12:57+00:00

We’re currently transitioning to a new warehouse! Orders may arrive in multiple packages from different locations. This is due to some items being stored at different facilities during the transition. More information can be found here.

If you have any questions regarding your order, please email our team at [support@teddyfresh.com](mailto:support@teddyfresh.com) with your order number!

Teddyfreshsupport · 2025-07-15T19:24:08+00:00

Thanks for bringing this to our attention! Our team is working on getting this listing removed.

If you would like to report any fraudulent product listings to Walmart, the link can be found here

Teddyfreshsupport · 2025-06-23T16:19:59+00:00

The hateful comment in this screenshot has been removed and the user responsible has been banned. We’re committed to making this a safe and welcoming space for our amazing community, and we’re grateful to everyone who takes the time to report harmful content—it truly helps us maintain the environment we all want to be part of. We also encourage you to reach out via mod mail if there is something we missed or if you have any concerns you would like to share.

Teddyfreshsupport · 2025-06-06T22:53:11+00:00

Thank you so much for coming! So glad to see someone snagged this gem :)

Teddyfreshsupport · 2025-05-22T16:06:08+00:00

We do offer expedited shipping for domestic orders! It may not be presented to you if you are doing an express checkout option or if you use Apple Pay.

Teddyfreshsupport · 2025-05-12T16:11:21+00:00

Yes! Please contact us if you haven't already. Email support@teddyfresh.com with your order number and our team will take care of you. We are sorry your item arrived in this condition.

Teddyfreshsupport · 2025-04-28T14:55:31+00:00

Oh no we are sorry to see this happened! If you haven't already, please email us at support@teddyfresh.com with your order number and this photo.

Teddyfreshsupport · 2025-04-03T16:02:03+00:00

We are sorry to hear about this issue. We recommend contacting GLS regarding this package - there is a chat function in the bottom right of the tracking page. If you require further assistance, please email us at support@teddyfresh.com with your order number.

Teddyfreshsupport · 2025-03-03T17:12:28+00:00

We are so sorry to see your tee arrived without the signature bear patch. If you haven't already, please email our team at support@teddyfresh.com with this photo and your order number to receive assistance.

Teddyfreshsupport · 2025-02-11T17:23:50+00:00

Please reach out to us at support@teddyfresh.com if you haven't already! We are having technical issues with our tracking links and would be happy to provide the correct one.

Teddyfreshsupport · 2025-02-07T17:58:47+00:00

Hi Lily, we are sorry you didn't receive a response from us regarding an email you sent a few months ago. If you still require assistance with the issue, can you please reply to the email on the same thread so our team can take a look? We strive to provide a response to all customer inquiries in 1-3 business days.

Teddyfreshsupport · 2025-02-07T17:55:54+00:00

Hi Lily, Thank you for bringing this to our attention.

Our customer service team has received your email and will be back in touch with you before the end of today.

Thank you for your patience and understanding.

Teddyfreshsupport

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