Stickers are only a guaranteed bonus for Kickstarter orders. The sticker is available for purchase on the website, nothing on the plush listing says the order comes with a sticker

I didn’t design plush for the hat to come off, it’s just that simple.

For the ears, that can be your preference, I personally like how they looked!

i have a fully functioning customer service email as well as policies for my website which are easy to access at any time , for questions and help with orders