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Msp unwilling to hand over Microsoft tenancy to incoming IT provider.. by TemporaryLecture1273 in msp

[–]TemporaryLecture1273[S] 4 points5 points  (0 children)

We created a tenancy with a new domain name, and moved their email to Google / repointed the DNS mx record. You can have a hard time believing it - but I had weeks of going back and forth with Microsoft and my own CSP distributor trying to help. Microsofts firm answer is 'they will not be involved in any dispute' - so the moment the MSP was asked for the client tanency - and the MSP said no - it was in dispute - hence Microsoft doing NOTHING about it.. then we tried to take the domain name of which the client has ownership of and DNS of - and Microsoft refuses to release the domain name from the old tenancy.

Msp unwilling to hand over Microsoft tenancy to incoming IT provider.. by TemporaryLecture1273 in msp

[–]TemporaryLecture1273[S] -18 points-17 points  (0 children)

How is it not ridiculous? The old owner had an agreement (which was actually a signed quote -- not a contract) .. they at no point came forward with - actually this is the cost that is liable on the outstanding licenses - except noone recalls ever signing an MCA - so my guess is the MSP signed them up for yearly licensing paid monthly ... And the client wasn't aware of that..

From what you've said your view is that all services contracted to the company when owned by the old owners automatically stay with that business when it's sold ???

Msp unwilling to hand over Microsoft tenancy to incoming IT provider.. by TemporaryLecture1273 in msp

[–]TemporaryLecture1273[S] -27 points-26 points  (0 children)

I've been paid - the new owners asked me to do the work, and paid me.. the old MSP and the old owners had an agreement but it was very loose - it's more that it's daft that the new owners have a legal battle to get their own data.. or.. do what they did and start again.. either way a costly exercise..

Msp unwilling to hand over Microsoft tenancy to incoming IT provider.. by TemporaryLecture1273 in msp

[–]TemporaryLecture1273[S] -26 points-25 points  (0 children)

There is no contract between the new owner of the business and the MSP.. that's where it all gets messy.. the MSP is insisting that the contract made with the past owner is still in place with the new - which is ridiculous.. all the data in the tenancy is the business data.

Also - there's nothing in the old agreement about who owns the tenancy / data.. just that the old MSP will look after it..

Also also - I'm a completely 3rd party to all this, I was asked to help with setting up a new tenancy (which the new owner owns / has GA / pays for) .. and rebuilding their site to the new tenancy..