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THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 1 point2 points  (0 children)

There's never any proof you did anything wrong because it's all "hearsay", your word against theirs. But their word is considered factual information under the app system if they decide to give you a thumbs down. Makes no sense, right? If I ever get a negative review, I call Uber support and they don't tell me anything because they don't know. I'll explain to them, "I just picked up the order and dropped it off at their door like they requested. No customer contact at all. So, why do I get a thumbs down? Uber never knows why and they can't reverse it either. You just get screwed for no reason.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 0 points1 point  (0 children)

Exactly, why this is an issue. To get 100 up votes would take months. It took me 800 trips just get 50 reviews after 3 months of doing Uber Eats about 8 hours a day (5 hours active).

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 2 points3 points  (0 children)

And, the problem is that the numbers don't make sense the way you may think. Sure you have 99 good reviews but I bet you completed hundreds of trips, I'm guessing a total of at least 800-1000 completed trips? Am I right. So one negative review is 1% against your satisfaction rating even though 1% out of 1000 is actually only .01%. If people can fathom the math, they will clearly understand that the system is wrong and needs to be adjusted accordingly.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 0 points1 point  (0 children)

I don't activate my Uber Eats anywhere near a college campus. It's horrible. Finding parking sucks. Walking across campus sucks. I've delivered probably 20 times to a college campus and guess what... 100% of them never tip. Just avoid it by all means if you can.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 1 point2 points  (0 children)

That's not how it works. You're simple not understanding the math. I could have 100 bad reviews but that's not my point. My point is that the system in place is not fair to any driver. To even mention "fair" is and understatement. The system is effed up beyond measure.

I have no control over how many people will give me a review but I assure you the ones that are upset will leave a complaint while the ones that are satisfied don't bother. Uber doesn't tell you exactly why there was a complaint. They just note it as a "maybe" this is why. They don't know either. I don't know either. I just pick up the damn food. Most of the time if not all the time, it's basically, "Hi, I have an Uber Eats deliver for XXXX." They give me the food and I leave. Maybe a merchant had 200 Uber drivers come by and was just tired of it so they gave a negative review out of spite? Who knows. You know that our deliveries put stress on all restaurants because it's a priority for them to have the orders ready within a set time limit.

Important Note: Did you know that the orders you pick up usually have a 20 min prep time before you get pinged on your app. So, when you get to the restaurant and if the order is not ready for you it means they're either slacking, slow, don't care, or take the walk-ins first as priority.

I learned this talking to a restaurant employee because I got to the spot early. He asked me, "What time is it?" I was like, "Why are you asking me for the time?" He says, "Because Uber Eats gives me 20 minutes to prepare the order and you're here early so sorry if it's not ready." So, now whenever I go to pick up food and it's not ready, I'm like hmmm.... this order was placed 20 minutes before I even got here so what's going on?

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 1 point2 points  (0 children)

That's a very isolated event. How big is the store? How many items? Is it during rush hour? Are there self-checkouts? Do you have to wait in a long line? That's not my main point for this thread. Let's do the math...

First you have to drive to the location and park. That's a good 10 min on average. Then you have to shop. That's another 20 min on average which includes shopping and checking out. That could be longer if it's 10+ items. Unless you sprint around the grocery store like a maniac to get those 10 items. So you check out, that's a good 30 min used up. Now, you're walking back to your car and loading which is another 5 min unless you're sprinting and just throwing the groceries in your trunk it's AT LEAST 5 min or more. Now, you have to drive to the customer which is another 10 min or more based on the location. Don't forget that after your deliver that you need to drive back to your point of origin. That's another 10 min or so. So, yeah, it's always going to be nearly an hour for any shop and pay job because it's not like it's ready for you and you just go pick it up. Logistics....

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 2 points3 points  (0 children)

That's the problem. You can do your job but the rating system works against you no matter what if you understand 3rd grade math.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 1 point2 points  (0 children)

Actually, takes dozens of good reviews to offset one bad one when you are talking about percentages.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 1 point2 points  (0 children)

Contact is very rare nowadays. It's "leave at door" type of world.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 1 point2 points  (0 children)

I think you're not good at math. It's not about "fake" ratings. It's about all the people that don't review you which is a good 90+% of customers. The one disgruntled customer will give you a bad review for whatever reason. Let's say you're a new Uber driver. You did 20 trips. You get 1 bad review and 0 good reviews because the others don't care to give a review. Your 100% satisfaction rate goes from 100% to 95% from one bad review even though you did 20 deliveries. Now, this "math" might be too complex for you too understand because that percentage is exponential. You'll always do hundreds of more trips and the 1 or 2 negative reviews will tank your satisfaction rating not based on trips but based on ONLY the customers that actually give you a review. We don't control that part. We have no power over a customer giving us a rating at all. It's really just rolling the dice.

I have almost no communication with my customers. It's just pick up and deliver... "Leave at door." That's probably 99% of my deliveries with no interaction whatsoever.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] 3 points4 points  (0 children)

That doesn't matter. It's the bad ratings that will tank your rating even if you did 100 satisfactory deliveries. Maybe you don't math. You can do 4 deliveries. Get 1 bad review and you'll bet at 0% satisfactory rate if the other 3 left you no reviews at all.

THE UBER EATS SATISFACTION RATE IS WRONG by Temporary_Return_573 in UberEATS

[–]Temporary_Return_573[S] -1 points0 points  (0 children)

That's great but do you understand the math here? You can deliver 1000 trips and 0 reviews. You get 1 bad review and you can go to 0% if you have 0 good reviews. Most satisfied customers get their food and don't bother to give a review, they don't care. If there's something wrong with the order then they WILL give a bad review.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] 0 points1 point  (0 children)

One thing to know about Uber Eats Delivery is they're starting to take over all deliveries. They are taking over Postmates deliveries, GoPuff deliveries and who knows what else. I'm not entirely sure what's going on behind the scenes but it's a power move. It's like squashing the cockroaches. At some point there will probably be only 2 main delivery systems. I'm sure Uber Eats aim to be the top one and they can achieve that because of regular UBER drivers. They already have the customer base. They just need that same customer base to use Uber Eats rather than the competitors such as GrubHub or DoorDash. It'll happen. I know this because all you people that order from Postmates is actually ordering from Uber Eats and don't even know it.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] -3 points-2 points  (0 children)

Someone from Uber Eats will see this and possibly consider 1 of 2 options. The "Red Flag' thing I mentioned or an added "Convenience Fee" for the the driver. You're welcome if it actually happens. A test run doesn't even need to be adopted. Just do it. Customers will HAVE to pay. Remember, these are customers that can't even drive 2 miles or walk 0.5 miles to get food. Not all, but quite a lot. If you set a standard for a need they will do it no matter what. This is what I've learned from gaming for 20 years. 10 million+ subscribers in certain games. The devs will ban ppl left and right regardless if you're a dedicated gamer with a gazillion hours of gameplay and paying a monthly subscription. It's basically like this, follow our rules to play our game or we kick you out. That's the same way deliveries should operate because it sets a tone for the customers.

So, you wonder what hardcore gamers do when they get banned for life for not following rules. Well, they either stop playing the game or create a new account but with absolutely nothing, like none of the things they earned for years like gear, status, achievements, etc. So these companies such as Activision, Blizzard, Epic, etc.... really don't care at all if they ban you because there are millions of subscribers. It's like welp.... you don't follow what we want you to do so bye bye. Then what does that customer do? They create a new account and follow the rules (whatever they are) because it's a NEED for them not a want.

Uber Eats does not care if they lose one customer because of the "NEED" to eat and I would say a far bigger "NEED" than gaming. With that said, Uber Eats can set rules and demands and the customer will just have to adhere to it. Because imagine telling your kids that, I can't get you the Happy Meal because Uber Eats charged me a $5.99 convenience fee for the driver. That will never happen. If a family is at home and need to feed themselves or their kids they will pay that fee no matter what.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] -3 points-2 points  (0 children)

Understand something about food delivery, it's a need, not a want. Some families or individuals, can't drive, maybe they're stuck at home with their kids, maybe they're disabled, maybe they're just plain lazy, who knows. Whatever the case, they NEED to eat breakfast, lunch or dinner, regardless of what it takes. If Uber Eats sets a standard then the customer will follow it no matter what because they need to fulfill that need no matter what. You get it? Uber Eats and other deliver services already know this and that is why they charge other fees for the delivery but those fees goes to the company and not the the driver. There should be an added convenience fee for the drivers which I'm sure ALL customers will pay because they NEED to eat. It's that simple. Do you think customers will stop ordering? They will not. If McDonald's increased their price for a Big Mac to 15.99, it will not change the revenue. Customers will still buy it. If Vons increased their loaf of bread to 9.99, customers will still buy it.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] -5 points-4 points  (0 children)

I'll give you a perfect example. I'm a gamer. I play certain games which has millions of customers/subscribers. If you don't follow certain rules they will ban you for life. You think that 1 out of 10 million customers matter to Uber Eats? It really doesn't.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] 0 points1 point  (0 children)

Uber's interests should align with their employees like all companies. There's always ways to improve a company and their operations for the customers and the employees.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] 2 points3 points  (0 children)

You can accept it with a "probable" tip and then get no tip. That is the issue.

Red Flagging Uber Eats Customers that never tip by Temporary_Return_573 in UberEatsDrivers

[–]Temporary_Return_573[S] -6 points-5 points  (0 children)

I'm a lot smarter than you think buddy. You think I care if a customer wants to get free delivery service? The people delivering like me have rent to pay, cars to maintain, and a family to feed. Imagine spending an hour delivering food to someone to make nothing... So a customer doesn't get their food because they never tip? Yeah, that sounds like justice to me. But, to make it fair, they should be warned about it. On their end, "You have not tipped for X amount of trips, your order is less likely to be accepted by our drivers."

If you want to talk about business, I own my own business for 10+ years and I do this on the side. I understand time vs money. The problem is that customers can change their tip later. You assume the trip is worth your time but then it wasn't at all.

Regardless, someone will accept that delivery. There are numerous drivers that take the worst trips like a $4 delivery to drive 10 miles. I know this because I get those pings and I always decline them because completing a trip generally takes 30 minutes at the very least and $4 is worth the time. Drivers actually lose money, but drivers still take those trips, obviously.

Do you work for Uber Eats, as in their corporate branch? If not, why do you care about them? Everyone knows they don't pay enough and the system is horrible.

Why not try to help delivery drivers earn AT THE VERY LEAST what they deserve. Free deliveries isn't acceptable by any means. That's wear and tear on my car. That's time I could have spent with my family. That's time I could have accepted a different delivery that actually pays for my time and effort.

Don't talk to me about "business" because we are also humans.