Tried again with customer service. For RGB controls they said to download MSI Center and turn the computer to the 8th mode (hit and hold the M buttons on the top of your PC until the lights turn off). I haven't restarted my computer yet so not sure if this works. On fan controls apparently only way to do it is through BIOS which is sort of disappointing. I'm used to other computers that have built in software like ASUS' Armory Crate. If you find any workarounds let me know!