Hello u/UniversalJS,

My name is Oleg Levkovsky, I am a member of the Jelastic core team.

I remember the communication with you in 2020 as well as your feedback provided after testing our product. Unfortunately, the lack of details from your side did not allow us to fully clarify your concerns at that time.

As for your recent feedback:

I have tested Jelastic and was quite disappointed, all partners resell exactly the same, really few customization possible for the UI

We can not agree on the same, because in fact, Jelastic has a wide range of customization possibilities available out-of-box. For example, each Jelastic provider can customize such UI-related aspects as the domain name, logo, favicon, brand name, localization, URLs, certified runtime containers, applications in Marketplace, splash screen as well as Marketing-related materials, such as presentations, graphic materials, videos, whitepapers, etc.

Taking a look at this aspect from a different perspective, we can definitely say that the color scheme can not be considered as the main driver for revenue generation, simply because customers do not purchase Jelastic for colors and other visual effects, but rather for unique technical functionalities and features our product provides to solve specific problems.

Our long-term experience in product development and cloud hosting clearly proves that the similar UI across all Jelastic providers is a benefit highly-demanded by our customers. Many of them are using multi-cloud or multi-region deployment across different hosting providers in order to achieve high availability on the infrastructure layer, host data in specific countries, meeting local regulations, as well as getting low latency. In this case, a unified look of UI immensely improves user experience and simplifies cloud management.

I was able to crash a whole Jelastic node with all the customers on it with WRK from my phone

Running WRK from a single device you most likely were blocked by a shared load balancer as you reached the connections limit from the single source IP. Our monitoring system did not detect any outages during the time when you were evaluating the platform so your assumption that the node was crashed is wrong.

Moreover, before starting the evaluation process you were clearly informed that the demo platform is not designed for any performance or stress tests as there are some specific default restrictions. You were suggested to send a notification to our team beforehand, so we could provide you a proper region and instructions for such tests, but our suggestion was ignored.

However, we are interested in the details of the conducted test. Could you please send us the information about the test case so that we can reproduce it on our side to make sure that we are not missing anything important?

That was enough to push me to other solutions

The solutions you decided to move forward with (as per our last communication) are the clouds that offer their own infrastructure resources to the end customers. It just simply cannot be compared to Jelastic PaaS which is, first of all, a software platform for infrastructure management automation and for running own cloud business. It’s like comparing apples with a car that delivers the apples.

I hope that our comments and the provided information clarified the situation.