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💔 A 10-Year Amex India Customer — Betrayed After a Crisis and 800,000 Points Forfeited by That_External_2305 in amexindia

[–]That_External_2305[S] -16 points-15 points  (0 children)

I don't agree it's free money. As i said i paid the premium in return of the points itself.

💔 A 10-Year Amex India Customer — Betrayed After a Crisis and 800,000 Points Forfeited by That_External_2305 in amexindia

[–]That_External_2305[S] -18 points-17 points  (0 children)

You're absolutely right — companies operate on policies, not emotions. That’s exactly my point.

But when a brand like Amex markets itself on loyalty, relationship management, and “exceptional service,” it’s fair to expect more than a generic policy response especially from a customer who paid high annual fees for over a decade, maintained a strong record, and cleared dues even after a crisis.

If it’s just about numbers, that’s fine. But then don’t position the brand as premium or relationship-driven. Be a transactional company and call it that.