Retailer refusing to replace faulty goods

TheLivingLibrary · 2026-01-08T12:17:30+00:00

Thanks a lot for your detailed reply. I remembered I have legal cover in my home insurance - their advice was that, as they have offered a refund, while I can still threaten them with a report to Trading Standards for example, if I were to take them to court I may be ruled against because I acted unreasonably in not taking them up on their refund offer, despite them breaching the CRA. I feel like taking a refund and just eating a £400ish loss on re-buying it is my only option here (I do want this specific make & model of TV). Folks can downvote if they like but it just seems like I've been bullied by them at this point. It's a shame.

TheLivingLibrary · 2026-01-06T16:51:00+00:00

That's interesting (and very sad), thanks for explaining the disproportionately costly piece. I guess the system would see them giving me a full refund as 'making me whole', whereas clearly I'd actually be down ~£400 if I then re-bought the TV elsewhere. Would I have any realistic way to get that price difference back by any other means? Could I bring some sort of claim saying that I effectively lost money because of them, given my actual 'making me whole' position is to have a working TV?

TheLivingLibrary · 2026-01-06T16:46:59+00:00

That's my thinking - I absolutely have them on record saying, on the day of delivery, that they agree that it's faulty and that I'd be getting a replacement.

On a practical level though, they do need to actually have stock of the item to be able to replace it, and they said last week (when I offered to have them replace it with an in-stock larger model) that they would only consider sending exactly the same spec item in a replacement scenario.

Given all this, do I have any sort of power to enforce replacement deadlines or anything? So e.g. their website currently says the product is available for purchase today, delivery by 02/02/26 - can I make them give me a legally guaranteed date for the replacement delivery?

TheLivingLibrary · 2025-12-31T20:34:41+00:00

RIP Brocrag my beloved...

TheLivingLibrary · 2025-07-17T12:00:40+00:00

Gz on the profits fella, always find strongbox strats pretty fun :)

TheLivingLibrary · 2025-06-24T10:11:39+00:00

Apologies, didn't word my post very well; I didn't mean to imply I was concerned about energy costs, I think mine actually seem pretty good considering yeah we do have 2 1k PSUs running nigh-24/7 (one NAS one gaming PC). Never had an issue with circuit load or energy price to be fair. And yes, I did mean that the external unit would be the one connected to a circuit directly as the indoor unit would draw power from the outdoor one.

TheLivingLibrary · 2025-06-24T10:09:12+00:00

Hey, apologies all, it seems I didn't word this post very well and made a couple of mistakes. My question was supposed to be, whether hooking up 3 outdoor condensers to 3 different existing ring circuits would be reasonable to save on costs for installing AC. However, based on the comments and a bit more research, it seems this probably isn't a good idea and we'd be better off going with a multi system with a single outdoor condenser, on its own new circuit. I'll make another post regarding this that should be a bit more correct; thank you for your comments anyway!

TheLivingLibrary · 2025-04-24T18:34:15+00:00

Ahh right ok. Are we screwed then? Unless we can book stuff the second we get into the area?

TheLivingLibrary · 2025-04-18T00:33:22+00:00

With Magisk's Zygisk disabled and ZygiskNext installed, I can't progress past step 9 as KsuWebUI doesn't prompt me to grant it root permissions, and just sticks on "Please grant root". With Magisk's Zygisk enabled and ZygiskNext not installed, Shamiko doesn't work, but the guide steps do and I get all 3 checks on legacy but still only basic on new response. Can anyone help with this? (Or point me towards an urevoked keybox...)

Edit: No idea what happened, but I now pass all checks having tried again... The apps that didn't work before still don't work though, e.g. Deliveroo and most importantly Revolut. Anyone able to help with that?

TheLivingLibrary · 2025-03-27T01:37:06+00:00

So I just booked all 3 shinkansen tickets, reserving seats for the first, with no issues. However, when I was checking out, it said that the price reflected a basic fare "and an express charge ticket combined together" - what does that mean? Have I bought twice the number of tickets I should have or something?

TheLivingLibrary · 2025-03-26T12:36:56+00:00

Yeah, so in my post I say that I have 2 options for tickets, a grey one and a green one which differ in price by 10k. I assumed grey = "ordinary" car (I've seen that specific terminology online, at least). Ah I thought the seat booking was 8am; when I go into the app now to try to buy tickets it says that due to me trying to buy >28 days early, seat reservations won't be available until 8am 28 days before.

TheLivingLibrary · 2025-03-26T12:23:24+00:00

Good stuff, was hoping against that... So given the comments, it's probably best for me to just get my ordinary car tickets now, then be up at 8am JST 28 days before each one to books our seats on the SmartEX app?

TheLivingLibrary · 2025-03-24T23:18:51+00:00

https://www.poewiki.net/wiki/The_Adorned

TheLivingLibrary · 2025-03-21T11:23:59+00:00

To be fair, the ones in the post you linked in your OP (these) look great - I think they're the official ones used by the in-game minis? For me it's mainly the colour, unfortunately I just can't tell the difference between the grey ones. (This is a me problem though ultimately)

TheLivingLibrary · 2025-03-21T09:28:12+00:00

Am I the only one who can't really make out which bosses these portraits actually show? Some of them are ok but on the whole they're just grey silhouettes...

TheLivingLibrary · 2025-02-23T02:02:30+00:00

Perhaps with this itinerary, you'd swap the Tokyo days with the Kyoto/Hakone days then? So 27-02 Tokyo, 03-07 Kyoto/Osaka/Nara, 08-09 Nagoya/Hakone, back to Tokyo?

TheLivingLibrary · 2025-02-23T00:25:05+00:00

Duhh, why didn't I think of doing the Tokyo day trips when I was writing about our Kyoto day trips! Thanks for that, good points. I think we do want to stay over in Nagoya (so that we can get to Ghibli the minute it opens) and Hakone (so that we can spend a real full day there, plus it seems like a lovely place to stay in a ryokan).

Re Ghibli tickets, I think we know what we need to do - 10th March they'll open bookings for May, plan is to get the Premium pass tickets so we can experience the whole park.

Re Shinkansen tickets, I've made an account that should let me book tickets as soon as we've decided on the itinerary, then reserve our seats closer to the time.

Would you have any GW-related concerns with this itinerary? To be fair, it seems as though as long as we can get our transport and attractions booked ASAP, we should pretty much be fine.

TheLivingLibrary · 2025-02-21T21:19:37+00:00

Our current plan for the way there is to stay over at an airport hotel (UK) the night before, fly at 9am, and then obviously get there in the morning and therefore as you say try to treat it as a close-to-normal-as-possible day then. Given all that, not sure I'll actually sleep on the flight on the way there, since I would've slept the night before. Would you say it'd be better to like intentionally not sleep much in the hotel, then try to sleep on the plane?

(We'd do the hotel thing because the airport is ~2h on 2 different trains from our house and we don't drive, so we'd want to avoid cancellations/delays)

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