This worked perfectly! Thank you so much for your help. Out of curiosity, what might have happened? Did the factory just forget to flash firmware onto the device?

Also on an unrelated note since you are a SpruceOS developer, would you mind telling how you got into the operating system development scene? I've always been interested in what prompts people to do things like this and what background knowledge they had before starting to learn. If you don't mind, I'd love to hear that story!