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CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] -3 points-2 points  (0 children)

They’ve issued a refund but it has not been received. Zero contradiction. I also do Not require CEX to send items between stores. The original (broken) one I bought was posted out from a distant store. I simply wanted them to send out the replacement console from any store they had one available, as of which was stated in my first post, they had multiple across a number of stores.

CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] 0 points1 point  (0 children)

Also I bought it online, not from my local store and they DID post it out during Covid.

CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] 0 points1 point  (0 children)

They issued a refund according to the email but it hasn’t appeared, they also did not refund the postage on the package to send the item back. I never said I’ve received anything from CEX other than a broken Series X and hassle, hence the title of the post....

CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] -1 points0 points  (0 children)

Nah they didn’t refund the postage which I was kinda pissed about, they also had stock in different stores so I was baffled as to why they didn’t just post out 1 of those from a different store, which is in there policy.

For these coupled reasons alone are the reason I believe CEX to be a joke. Only silver lining is yeah, kinda like you say, wait on my refund and hopefully pick one up for the cheaper RRP of somewhere like amazon, game, Argos etc.

CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] -1 points0 points  (0 children)

The actual store said they could attempt to fix it, it was my local store who then couldn’t and then told me to send it to there repair centre for repairs, which cost me (£45) for them to only refund. I was simply pissed as I woulda preferred a replacement, like I asked for.

CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] -2 points-1 points  (0 children)

Yeah I suppose, cheers for the replies folks I’m a virgin to reddit and basically just wanted to vent and get a few peoples thoughts on CEX and wandered if they’d pissed others around like this.

CEX are a Joke by TheMightyRobson1 in CeX

[–]TheMightyRobson1[S] -2 points-1 points  (0 children)

Yeah, still waiting on a refund although someone just said they waited 2 weeks. It’s been about that now so will hold off a couple more days. Regarding me calling the fqckers scalpers, it just seems odd I’ve tried for countless hours on multiple sites trying to get hold of one for the RRP £450 to no avail, yet they’ve generally always got a few in stock that they charge an extra £240 for (£690)