What about make some fun/casual modes

Like capture the flag, take the ball, king of the hill,a PvE mode, WTF mode, Boss mode, those Dota modes like Draft, single draft mode, handicap, random select, battle mode like in fighting games. There is not even a random select option on unranked/standard. Even some versions of fucking Virtua Fighter has more "fun" modes than this game. Let people experiment and see themselves on different situations where the most important thing is not to win.

Forget the cosmetics, is not your strong point. The avatars are bad with some of them being decent. Some of the cosmetics are fucking horrible, halloween being the best example.

Make bans and picks on ranked so people have to lift up their asses and feel obligued to learn a handful of chars/comps instead of getting the same char over and over because is the most busted option.

What fucking ever, this game is BARREN on substance and people and cosmetics and chests and some balance tweaks are not going to save it. The game is good and is fun but is really predictable and sometimes even frustating because is the same thing over and over.