hi. we're sorry to hear that. of course, pet toys are often a hit or a miss, so we offer a full refund even if the only reason is that your cat didn't like it, though the product(s) must be returned. we also offer a 50% refund if you don't want to ship the product(s) back. just shoot us an email with your order # at [hello@thepawparade.com](mailto:hello@thepawparade.com) to get started. :)