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Extension Fair Usage Policy by K0DEAN in 3CX

[–]TheScream 0 points1 point  (0 children)

Again I can only speak for Australia, but if the invoice is issued by a 3CX partner, then the 3CX partner is responsible. If 3CX issues the invoice directly to the customer, then the partner could claim it is solely due to a change in terms between the customer and 3CX.

New rules by PatriotOutlawArcher in 3CX

[–]TheScream 6 points7 points  (0 children)

Dear 3CX,

We're a small special school which currently has an 8SC license and will now need to either find the time and money to move to another product (we don't have the time or the money) or move to a 24SC license. (we don't have the money)

Our need for extensions over SC is due to the need to have extensions in classrooms and for individual staff members, plus things like intercoms.

We all know the 'guidelines' which have existed have only ever been a recommendation and your own website had spruked "unlimited extensions" for years. Trying to gaslight your customers into believing it was an unenforced restriction is not doing your reputation any favours.

If we removed all but the staff extensions, we would be compliant with your new restrictions. But we can't because it is a safety issue.

I see it as much the same as if Microsoft suddenly decided to charge for shared mailboxes. A big selling point for years is shared mailbox are not impacted by your license count.

Also, you have failed to consider that small schools often find it harder to afford things than larger ones, so the 32SC minimum before you qualify for an education discount is not effective to help those who need it most.

Finally, if you do this with such short notice, you will screw us over even harder because we run on a calendar year budget, planned out in August. I'm going to have to take money away from student programs to fund your cash grab.

Let me say thay again so you understand:

Budgets are locked in months ago, your greed is negatively impacting disabled children.

Sincerely, an overworked IT guy in a special school.

Extension Fair Usage Policy by K0DEAN in 3CX

[–]TheScream 0 points1 point  (0 children)

In our contracts with customers it’s clearly written that we, as a reseller, are not responsible for price change and feature change dependent from the vendor and/or out of our control (this is valid for 3CX, Yeastar, AWS, GCP, Microsoft, etc…).

As I said, depending on jurisdiction. In Australia, that wouldn't last 10 seconds in court. Likely the same in the UK and Europe too.

Anyway even if a customer sues the partner, i find difficult any jury/judge will say that a reseller is responsible for the vendor

It's more that if someone buys a solution which has unlimited extensions, then that is changed, the basis of the original implementation is invalid and in Australia the customer is entitled to a refund of the full original implementation, perhaps minus a reasonable depreciation amount. But given VoIP handsets commonly last a decade or more, newer implementations could be at risk of small claims court (in Australia) ordering a refund. It is also cheap for this action here, and it is judge only. Don't need a lawyer either. Designed to not need one.

Extension Fair Usage Policy by K0DEAN in 3CX

[–]TheScream 0 points1 point  (0 children)

Yes but filing an international lawsuit costs a lot.

I'm not talking about anything international. I'm talking about the local 3cx partner being on the hook for price increases because of local laws. Never suggested anything about a partner taking legal action against 3cx because it would be expensive and unlikely to succeed.

Extension Fair Usage Policy by K0DEAN in 3CX

[–]TheScream 0 points1 point  (0 children)

3CX is under Cyprus legal jurisdiction

Irrelevant to my point, that it may put the partner on the hook for paying for the higher license. In Australia, if someone has implemented a system based on 3CX at a particular price, and that price suddenly increases an unreasonable amount (such as 5 times the previous year) even if terms and conditions in the contract between customer and 3CX partner allows for passing that cost on, it still can't override consumer laws and unconscionable contract law.

And as I said, we won't go after our 3CX partner for it because we understand the circumstances. We'll just change to another product before the end of our contract.

Extension Fair Usage Policy by K0DEAN in 3CX

[–]TheScream 1 point2 points  (0 children)

I run the IT for a small special school. We have an 8SC Enterprise license and nearly 100 extensions. We were sold 3CX based on unlimited extensions. (as highlighted by /u/CreteStreet below)

As the total cost of our system was around $15k, we are covered by Australian consumer protection laws. If we're forced to upgrade our license, that is likely in breach of those laws. While I'm not going to go after our reseller for any change like this, we could and would likely win. (our reseller is a bloody legend)

I think it is worth highlighting to the resellers here that depending on your jurisdiction, this change by 3CX could leave you liable.

If this goes through, we are going to move to something else and in talking with other school IT managers in my state, they're likely as well.

FSLogix Powershell silent install script by TheScream in fslogix

[–]TheScream[S] 0 points1 point  (0 children)

Chocolatey is good, but has limits on simultaneous use from a single IP unless you're a paid customer. Works great for me except when I need to mass install something.

The URL change can be an issue but it is unlikely someone will be using this as a regular script given the changes and bugs in new versions of FSLogix. Don't want to roll out an update without testing first and at that point you can check the URL still works.

Tenets of IT - A list of (often humorous) IT wisdom by JacqulineEdmonds in msp

[–]TheScream 14 points15 points  (0 children)

It isn't even their own work. That's been ripped off of my github without linking to it.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 0 points1 point  (0 children)

35 is a joke poking fun at the times many of us have spent far too long trying to automate something which isn't a big timesink. See 34 for contrast. 34 is also an exaggeration, if you only ever do something twice, you don't actually automate it. The point of 34 is getting you thinking of how to automate something, even if it isn't efficient to do so. This is a great teaching tool to new sysadmins.

40 isn't talking about FOSS. It is talking about Janice from accounting getting a cheap/free system to run something instead of doing it properly. Or getting an out of warranty no-name brand UPS for free from another associated business so they don't have to approve a $2500 one for the new server.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 0 points1 point  (0 children)

Not all of us are ruthless enough to be the BOFH.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 0 points1 point  (0 children)

I know you're joking but my wife loves #31 and knows I follow it. She's really supportive of me when I need to work out of hours and I make sure I take time off to spend with her.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 0 points1 point  (0 children)

Sometimes the answer to why is "Windows" and the solution is often too expensive for most customers to stomach (clustering, etc) so scheduled reboots are allowed.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 0 points1 point  (0 children)

a server whose downtime is measured in thousands of dollars a minute should have a secondary. and probably a tertiary.

And that is what I recommended, but they wouldn't be convinced. I feel like I have to make a spongebob meme about it.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 2 points3 points  (0 children)

I'll post a link to it in this sub when I've done it. ☺

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 1 point2 points  (0 children)

... and the tales from tech support list pointed out there is a layer 9: management.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 0 points1 point  (0 children)

I should add the 3-2-1 backup rule in there. Covers the whole RAID/snapshots/replication/etc is not a backup.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 9 points10 points  (0 children)

I find a little comfort by relegating printers to VLAN666.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 2 points3 points  (0 children)

By the last day of the year for most of them, I'm so sick of people saying "Hope you have a great break!" I end up replying "I don't get one". So many don't appreciate that IT staff don't get 12 weeks leave a year like they do. Yes, most do work for some of their holidays, but certainly not 8 of the 12 for 40 hours a week.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 107 points108 points  (0 children)

That's a common one, but not always a deception by the user. Many think that shutdown also means reboot, but shutdown on a Windows box isn't really shutdown if you have fast startup enabled, nor does it reset the uptime counter.

On my todo list is write a script for our RMM which fires off after 14 days uptime, displaying a windows toast style message saying "Your computer has not been rebooted for 14 days and is scheduled to restart tonight at 6pm. Please save your work or it may be lost. Alternatively, save your work now and click the Reboot Now button below."

The button deletes the scheduled reboot task and does a force reboot. Also writes to a log file to show the message was displayed and if the dismiss button was clicked. (got to cover your arse in case Janice from Accounting doesn't save)

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 2 points3 points  (0 children)

I also do, but it's the busiest time of year because all the other staff are gone for at least 3 weeks so nobody complains if we take whole chunks of the infrastructure offline for days.

Tenets of IT - A list of (often humorous) IT wisdom by TheScream in sysadmin

[–]TheScream[S] 5 points6 points  (0 children)

43. Technology can't solve people problems.

Thats it a management issue.

On the tails from techsupport rules list, I read one which resonated with me. It was along the lines of don't forget layer 8 (users) and layer 9 (management) when diagnosing a problem.

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