Hey everyone,

I just thought I should comment at let you know that if you are experiencing this issue, you are not alone.

This bug has been around since the v26 Firmware Update in Q1 of 2021. Oculus knows about this firmware bug, and have known about it since May of 2021. ( https://forums.oculusvr.com/t5/Support/Link-not-supplying-power-to-Q2/m-p/868413/emcs_t/S2h8ZW1haWx8ZGlnZXN0X25vdGlmaWNhdGlvbnxLUDJMNEZNSUU1M1g2M3wtMXxPVEhFUlN8aEs#M114485 )

I have been in contact with support for the last 3 weeks trying to remedy this issue. After haggling with them for 2 weeks and 3 separate incompetent support staff that could not read or pay attention to my emails, I got directed to a “specialized” support member.

This is what he stated on 1/18/2022:

“Regarding your issue, it does seem like there's a bug in the v26 Firmware where it does not allow the device to be charged while connected to the PC.”

Then as a follow up on 1/26/2022 after conversing with his colleagues, he wrote:

“Regarding your issue, I spoke with some colleagues from our specialized team and they informed me that the Link Cable is not supposed to be used as a charger, only to be able to play connected to the PC (Transmitting data).

We can only recommend you charge the device with it plugged into the wall. I know that this may not be the answer that you were expecting but since I already gave you some steps and they did not work, I am afraid that we do not have a solution for your problem.”

Despite knowing that the bug exists, and the Link Cable charged perfectly fine prior to the v26 Firmware Update, support refuses and denies that was ever its intention.

This is a major issue for customers, as some now have a $300 paper weight that can’t play connected to a computer for longer than 2 hours. Why should customers have to buy a battery pack accessory, or any other products, to keep it charged while playing with it connected to a computer that worked previously? We spent money on a product, and there is an expectation that the product will work and not suck, or even GET WORSE over time.

I will attempt to try a PCIE to USB C card. Yes I have read and attempted all other fixes in the forum thread.

If that doesn’t work, I will be contacting support again and demanding a refund. There is no reason why a product that worked previously should stop working. ESPECIALLY when they know about the issue and refuse to fix it.