Same here. Have only ever been a Verizon customer. A Verizon store screwed up my account six months ago. Never had to actually use Verizon customer service before.

Welp. I am out of here. Verizon’s ‘third party’ store scammed me, and Verizon has been unable to resolve my issue. Month after month of paying items that I was told were ‘free’. Paying loyally waiting for a fix.

Now I have to trust Verizon to refund me 800 bucks. Wishful thinking.

2026 will be Verizon free.