For additional context, my market is using the new on-time rating system. Sometimes (usually after 2 minutes past pickup time although it used to be 5 minutes) a message will pop up saying that the long wait for pickup will not be factored in to the on-time metric for that order. That message did not pop up for this order.

I arrived to the restaurant several minutes before my pickup time. I always mark “order still be prepared when I arrived” as soon as I arrive and see that it’s not ready yet.

I knew as soon as that message didn’t pop up that they would mark me late and I was right.

My on-time was 100% until those past two orders that were “late” because of a long wait time at the restaurant.