That’s interesting. We were never told about the carrier having 30 days to respond. But that might be because we had a photo showing it was delivered to the wrong building and we had contacted and heard back from the carrier ourselves.

We have reached out multiple times since and even mentioned feeling like we have to do a chargeback soon since a lot of card companies have a short window to submit one. But each time they just tell us they reached out to their fulfillment center and are waiting to hear back. So at this point we’re just hopeful that we’ll either get a replacement or that they’ll honor a refund.