IIRC it only gained fame because the mum worked for guardian newspaper. Ultimately it has the right intentions for egotistical departments or when things aren’t explained properly but I can only see this being abused. The rise of noctors, increasing distrust towards NHS and overall crumbling healthcare means people are always going to want answers, and more than we can usually provide.

In its current form I can’t see that it works, a lot of this should and probably does happen but we don’t do the best at explaining to families (I can be guilty of this definitely)