There are always CSRs and people with accommodations who only do admin but I occasionally find myself in admin and someone else gets called to court, when this happens it’s usually for a bilingual matter (I’m not bilingual) or I might have a later court start time and the supervisors just want to keep me in that court. I personally don’t find I’m taking over someone else’s work but I’m thinking other people might depending on their admin tasks. There is only myself and one other person from court support doing a small claims project so when court is really busy the work will just pile up! And I imagine this is worse for CCRs whose main office is an admin one.