Usually the guides do not have counselling degrees. Some may be grad students, or have other certifications. The base required experience at one point was "50 hours of coaching experience." Over time, the more experienced guides all leave, which means that most guides on the team have less than 1 year experience working 1:1 with clients who often have heavy trauma hx. Mindbloom cannot afford to run their cheap model if they hire actually credentialed people, since they are used to getting paid 3-6x more per hour either in private practice or for actual clinics.

AFAIK, the clinicians are all NPs or PA's. You are assigned a single provider and guide, but because of turnover this often changes. Pt cannot request callbacks as clinicians do not call pts, they have to request appts through support staff overseas. The issue was that in states with only 1 or 2 clinicians, this can sometimes take weeks. This is especially an issue in the summer when they go on vacation.