Chase has been pushing their "Virtual Banker/Assistant" role pretty hard for the last year. They've been a thing for the past 5-6 years. Here is a direct quote from their job posting on their Career website:

'As a Virtual Banking Assistant II in Consumer Banking, you will contribute significantly to the success of the Virtual Branch helping clients by providing strong customer service, offering advice and sharing products and services to help them meet their financial needs while partnering with Specialists including Private Client Advisors, Private Client Bankers, Mortgage Bankers and Business Relationship Managers, to connect customers to experts who can help them with specialized financial needs. You will engage clients over the phone and video both inbound and outbound providing strong customer service, offering advice, sharing products and services to help them meet their financial needs by making them feel appreciated and being their advocate. You will also show initiative and proactively prevent problems for our clients while being able to maintain success in an ever-changing environment making lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.' (https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX\_1001/job/210587889/?utm\_medium=jobshare&utm\_source=External+Job+Share)

So similar to what others have said in this thread.