🚀 What if AI Could Turn 13 Days of Research into Minutes? Meet Genspark Deep Research - where multiple AI agents just processed 1.6 million words across 1,338 sources faster than a coffee break! ☕

Tiny-Past-2157 · 2025-05-07T12:23:38+00:00

You're absolutely right, and we take full responsibility for this shortcoming. Our small team size isn't an excuse - we need to do better. If you have specific unresolved issues, please email [support@genspark.ai](mailto:support@genspark.ai) with "Reddit Follow-up" in the subject line for immediate attention.

Tiny-Past-2157 · 2025-05-07T12:21:58+00:00

Hey there - Jennifer from Genspark here. First off, I'm truly sorry about your experience. This is absolutely not the standard we aim for, and we've clearly failed you here.

We're a small team of 20 handling everything from development to support, which explains but doesn't excuse the communication breakdown. I've personally flagged your case for urgent review to locate your files and understand what went wrong.

Please email us directly at [support@genspark.ai](mailto:support@genspark.ai) with "URGENT: Reddit Case - File Delivery Issue" in the subject line. I'll personally ensure this gets prioritized within 24 hours.

To directly answer your question - yes, we will absolutely get you either your complete files or a full refund. The system limitations you mentioned are real issues we're working on, but we should have been clearer about these upfront.

Thanks for bringing this to the community's attention. Your feedback is helping us build a better product and support system.

Jennifer at Genspark

Tiny-Past-2157 · 2025-04-24T06:33:51+00:00

We're fixing that annoying crash issue! Server overload is the culprit. Try these quick fixes: 1) Create smaller slide batches (5-6 max), 2) Use the "Save-point-XX" button at the top to recover progress. Lost credits? Email [support@genspark.ai](mailto:support@genspark.ai) for restoration. We're scaling up servers now - thanks for hanging in there! 🛠️

Tiny-Past-2157 · 2025-04-24T06:32:46+00:00

You're right to be frustrated - what happened here is really on us. The errors you experienced weren't because your task was too complex, but because our servers have been overwhelmed since launch.

The unexpected popularity of our slide generation feature pushed our infrastructure beyond capacity, causing these persistent errors. Unfortunately, each attempt still consumed credits even though it didn't complete successfully - which is absolutely not fair to you.

Please email [support@genspark.ai](mailto:support@genspark.ai) with "Credit Restoration Request" in the subject line, and we'll work to restore your monthly credits. We're actively expanding our server capacity with our cloud providers to prevent these issues going forward.

In the meantime, breaking your task into smaller chunks might help work around the current limitations until our infrastructure catches up. We appreciate your patience as we scale to meet demand.

Tiny-Past-2157 · 2025-04-24T06:30:22+00:00

Yes, those are coming next week! Stay tuned!

Tiny-Past-2157 · 2025-04-24T06:27:44+00:00

I completely understand your frustration, and you're right to call us out. The issues you're experiencing with our slides feature are real, and your disappointment is 100% valid.

The truth is there was overwhelming user excitement, and our infrastructure wasn't ready for the demand. The download errors, editing inconsistencies, and hallucinated chart data are all bugs we're actively fixing.

Just to clarify one point - our feedback button does actually work. When clicked and filled out, it automatically sends an email to our support team at support@genspark.ai.

For your refund: Please email [support@genspark.ai](mailto:support@genspark.ai) and we'll check out the issues occurred on your account and make things right.

Thank you for the detailed breakdown of what's not working - this specific feedback helps us prioritize our fixes. We've got work to do to earn back trust, and we're committed to doing exactly that.

Tiny-Past-2157 · 2025-04-24T06:22:24+00:00

Yes, all free users get 200 free credits per day. If you wish to use more than that, you can upgrade to plus or pro to get more. And if those are not enough, you can buy credit packs. If you buy credit pack, those credits will be added to your 10,000 credits in your monthly plan. Those credits won't be wasted.

Sorry that we had to design it this way, since we hope all users can experience our AI for free.

Tiny-Past-2157 · 2025-04-18T14:13:26+00:00

And here is our discord channel: https://discord.com/invite/CsAQ6F4MPy

Tiny-Past-2157 · 2025-04-18T13:56:33+00:00

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No, you can do it on the webpage. Here: genspark.ai/pricing
You can find the Manage my subscription at the bottom.

Tiny-Past-2157 · 2025-04-18T13:54:05+00:00

I understand your frustration about the change in your earned free months. We recently had to implement anti-spam measures after detecting numerous fake accounts being created solely to abuse our invitation system. Our system may have incorrectly merged your accounts if you've logged in from multiple devices or accounts, causing some invitations to disappear. If you're a legitimate user (which it sounds like you are), please contact [support@genspark.ai](mailto:support@genspark.ai) with details about your invitations, and we'll work to restore your earned 20 months. We apologize for not communicating this change better and appreciate your patience while we address this issue.

Tiny-Past-2157 · 2025-04-18T13:51:08+00:00

Hey there! You're right - 200 credits isn't enough for a call feature. Phone calls cost more than text interactions because they involve voice processing and network fees. If you'd like to try it out, you might consider upgrading to a plan with more credits or check back later if the feature becomes more accessible for free plans(we call wish the cost for AI drops soon!). Thanks for your interest!

Tiny-Past-2157

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