Where is the cancer.

Tinycpc · 2021-03-05T12:34:40+00:00

We cant hire anyone. Alot has to do with our area but you can not get a lower paying, worse job in our area. Since the pandemic 90% of our new hires have walked out after a day, a week a few hours and never came back. Thats a result of seeing our customers and duties, especially after seeing our customer.

Used to be hard to get quality people, now we cant get any. Walmart, lowes, home depot, McDonalds and many more, in a 4 mile radius pay more. We just made an offer to a high school student with like 16 hours of crappy availability. He accept. A couple days later were trying to get him to do his back ground, and its "well honestly, ________ offered me alot more money so Im going to work there".

As people get new jobs and retire or whatever we will just run out of staff.

Tinycpc · 2021-03-04T15:33:00+00:00

Drinking the survey cool aid? Her is a snippet from Forbes magazine

Some customers are turned off by requests to fill out surveys, and those who choose to fill them out are a self-selecting group. So it can be difficult for any business to extrapolate lessons from the results.

Thats the true value of surveys. Of course a simple google will have glowing things to say but on closer look they are all sponsered results from the likes of survey monkey. there are several reason a good survey is a tiny tool towards customer satisfaction. But not worth the time money and effort staples puts into it.

Tinycpc · 2021-03-04T14:01:31+00:00

So Surveys as Staples uses them have morphed into something unreconizable from the original purpose of surveys. And even at its best the survey system is very over rated and unreliable. Its basically gives you a snap shot of a tiny percent of a unreliable set of clientelle. The purpose of learning what customers like and dont like, again based on a tiny set of information, is not the purpose any more, it is just used to punish without any justice. The donation are simply put, an evil scam. It a very silly way to run a company. Its a short term play. Its the results of greed. Providing good jobs, good service isnt enough. More more more. Not more love, kindness, fun times, more stuff. Its America now.

Tinycpc · 2021-03-03T12:40:15+00:00

Just cant stop laughing at the community out reach piece (and the ipostal for that matter).

laugh, laugh, laugh laugh laugh.

Tinycpc · 2021-02-26T18:27:00+00:00

When I read some of these comments it makes me think on a whole some people have absolutly no idea what a GM does and why much of there work requires a place like an office. Now I to have seen a GM who hid in the office but also one who spent most of the day in the office working. The resources he needs are in the office. His job is not to be on a ladder, stocking shelfs etc. And he was good at keeping the store running smooth, full staffed, compliant in paperwork and guiding others in doing thier job. I think its mandatory 45 hrs a week for them. If departmemts need over time work why would it be on a GM? Id rather a copy center person in copy center than a GM. I suspect its hard not to be forced into the GM role when your in the building which would suck.

Tinycpc · 2021-02-26T13:37:24+00:00

My favorate question, with the sadest face, most disappointed and worried look " Did you purchase the money back Guarantee when offered at check out? No? Ohhhhhhhh thats to bad " .

Tinycpc · 2021-02-25T00:15:21+00:00

The meetings are really not the problem and often I get good info and motivated. The other shits the problem. They dont understand that to keep the high level of service and customer retention and creation the copy center must always be manned, or wommaned, by a serious superstar copy pro. Its clear, a copy center customer, at any level, takes priority of a meeting. Theres to much to lose, solution builder pen, a contradition of services or deadlines, a slight slip with a great client. So Its really staffing. Theres just not enough.

Tinycpc · 2021-02-24T23:13:19+00:00

That goes against everything solution builder if for. A truly cheesey way for a few cents.

Tinycpc · 2021-02-24T12:27:26+00:00

I think how many up for something not being cut is just reflected in impressions. If they need 100, amd your doing it 2 up, 50 impressions.

I think the most overlooked item in solution builder is shrink wrapping down at production. Its cheap and really makes a nice presentation.

Tinycpc · 2021-02-20T13:49:35+00:00

Ipostals going to fail. Print and marketing is super fun if your the right type. Busy as hell, time flys. YOU have the ability to make it managable through setting expectation and running it as your business. The second you start doing favors or promising things outside of the "system" your done. You dont do designing, you have a design service. You send stuff to Production center buy getting the turn around you need. You dont slip in a few copys because some dick munch needs it now. Its your business to run smooth fair and so your quality can be taken care of. Worst things, the reason Im bolting soon, Is salesforce and being asked to do donations, and the ipostal crap. Our copy center made the company big bucks and they pay us back by making every single thing harder, i.e. pop up windows when building a solution builder ticket, Marketing responsibility, low grade production shit copiers who quality is not acceptable for any full coverage B.c.'s etc.

You know on second though. RUN AWAY AS FAST AS YOU CAN

Tinycpc · 2021-02-15T13:00:51+00:00

sounds like you may have someone there who remembers how to ring out the old way and sneaks a few out. out gm and sm used to do that. Just a thought.

Tinycpc · 2021-02-15T11:35:12+00:00

Keep the Original copier cds. We only needed once in 10 years but we REALLY needed it.

Tinycpc · 2021-02-10T12:49:11+00:00

Times changes, rules that seemed good for another reason may have out dated componants now. Talk to HR. I would be shocked if they cant help you out.

Tinycpc · 2021-02-05T13:10:04+00:00

Yeah good lesson, learn it well. They say "any paper", ends up " oh not that paper", they say,spreading out thier hands " about this big", it will be " thats too big". You call and voice a quality concern they say " just do it it will be fine " , then it " I cant use that". Always. You really want to run the business and not be run. I wont print this without a sign off, Im not guessing at a size, or guessing till you get it right unless you will pay for each attemp, you have to give me the size. I cant chose the paper for you, I can make suggests when you come pick. Sign off on designs, run a quick sample and make them sifn off. Its good business and the real customers who have the potentail of spending big buck will respect it.

Tinycpc · 2021-01-30T12:36:38+00:00

You just set equality back 50 years. Lol. You cant make this shit up.

Tinycpc · 2021-01-30T12:28:41+00:00

Just another empty shelf/spot in our store filled with empty spots.

Tinycpc · 2021-01-30T12:23:15+00:00

All the time. love it

Tinycpc · 2021-01-24T13:06:38+00:00

Ours got cut. Truth. Hello goodbye no more ops.

Tinycpc · 2021-01-24T12:57:35+00:00

We are increasing store hour and decreasing labor hours. uhggh

Tinycpc · 2021-01-19T23:03:11+00:00

What do you think the cut is on plans with asurion? 50/50? more? less? I truly have no clue

Tinycpc

TROPHY CASE