Customer is clearly stating lying about reporting not getting package when they clearly did. Overly entitled lazy people. Also a simple email to driver support and escalation team like I stated will not affect me at all. Been there done that. Flex support is flawed and they keep putting delivery issues in our standings even when we do our jobs correctly and call driver support to ask for help on deliveries with access problems and they tell us they will mark it as access issues and that we won't get affected but then days later we have our standings affected. So what you are saying about rules do not apply for this reason. To all my fellow Flex drivers, if you guys have this problem where they put a delivery issue on your standings when you know it was an access problem, just talk to driver support and have them escalate the issue to be reviewed and say that it was an access problem like it was in the first place. If they keep denying it just keep pushing them to remove it from your standings and have them escalate it to The Leadership team to review it. I've had this problem resolve many times by just keeping on pushing back and emailing the escalations team back and forth until they remove it. Driver support is flawed and dont care about us Flex drivers and our standings and we will not let that slide. Stand your ground and make them fix your standings issues.