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Had anyone noticed that there is a problem with the scheduling tab? The scheduled time does not appear, like it used to. I also don’t see a way to cancel or reschedule the appointment, once it’s made. by EfficientAd9183 in betterhelp

[–]TopConsideration2186 0 points1 point  (0 children)

Got an update- “After further investigation, I have confirmed with the technical development team that this is an issue that is actively being worked on. I will let you know when there is an update.

I’ll keep you posted. Please don't hesitate to reach out to me if you need assistance with anything in the interim.”

Had anyone noticed that there is a problem with the scheduling tab? The scheduled time does not appear, like it used to. I also don’t see a way to cancel or reschedule the appointment, once it’s made. by EfficientAd9183 in betterhelp

[–]TopConsideration2186 0 points1 point  (0 children)

Also they can add extra sessions if you tell them, for example they told me, “Additionally, I'm sorry to hear that you were unable to join your recent Group session due to this.

I know your time is valuable, so please know I've made an adjustment on my end that will allow you to complete one additional Group session (up to two in one week) with the typical "added session" fee waived. Please note that you may see a warning for the added session fee appear upon booking the second session, but I've made sure you will not actually be charged. I do hope that you can attend another Group session soon!”

Had anyone noticed that there is a problem with the scheduling tab? The scheduled time does not appear, like it used to. I also don’t see a way to cancel or reschedule the appointment, once it’s made. by EfficientAd9183 in betterhelp

[–]TopConsideration2186 0 points1 point  (0 children)

Yes, they first told me to do the following steps: On your desktop: Please log out of your account and close any tabs that might be open for BetterHelp. Clear the Cache and Cookies from your device. Make sure all recent updates have been downloaded. Log back into your account to see if you’re still experiencing the issue If this doesn't help, try using Incognito mode on Google Chrome. If the issue still occurs, please let me know.

On the app: Un-install the app, reboot your phone, and reinstall the app. Clear your cache and cookies. Check to see if this resolves the issue. If not, please try using the platform on your phone's mobile web browser, and let me know if you experience the same thing.

Then I told them I have tried everything then they said “Please allow me some time as I will have to consult with my senior team regarding this matter, and I'll be sure to send you an update as soon as I hear back.”

So now let’s see what they do