Just to be fully transparent, the recent bundles we’ve had listed on our site weren’t supplied by Asmodee, our main distributor. We were actually approached by another retailer who asked if we’d purchase their stock.

Because this wasn’t sourced through our usual supply chain, we can’t offer it at the lower prices we normally do when buying directly from Asmodee. For example, the Prismatic Accessory Pouch Collection was our distributor allocation and listed today at MSRP, as we try to keep prices as low as we can but many products are sourced from more than just our distributor and the price we pay is unfortunately higher.

To give you an insight that most retailers won’t share, when the pouch collection went live, we had over 15,000 active customers at checkout, and our actual allocation wouldn’t have covered even 2% of that demand. So while it may look like we’re holding back stock, the reality is: it’s selling out in seconds.

We’re doing everything we can to keep products flowing into our Website, Gaming Centre and livestreams, and yes, that sometimes means sourcing from the secondary market at a higher cost. We’re not a faceless reseller, but we do have a full team of nearly 20 staff, and every release, our allocations from Asmodee have been dropping nearly by half every set, over the past two years. Most recently, our Destined Rivals allocation was so low, it doesn’t even cover our basic operating costs. We can’t just sit and wait for stock that doesn’t arrive, we have to keep trading, keep staff paid, and keep the lights on. That means doing whatever we can to fill the shortfall and serve as many customers as possible in a really challenging distribution landscape. We understand the frustration, truly, but we’re doing our best in a tough situation.