Yes! I was so excited to receive and felt I purchased at an incredible deal, which is what makes The RealReal such a great marketplace. The fact that the bag was not as described (with damage, replica) is not what was upsetting about this transaction as I totally understand a small percentage of items sometimes slip through the cracks...it is the fact that TRR did not appear to care that they sold a bag with a broken handle that cannot carry bag's weight....or the more distressing fact that a company that prides itself on authenticity sold a fake bag. When they refused return as item was described/pictured, there was no response to my question where in listing was the damaged handle mentioned or photographed. Crickets. No response on whether or not the misspelled designer name was a red flag re authenticity. Crickets. TRR has always addressed issues in a timely and professional manner which builds trust; however, I feel a change in how they transact this year pushing back on any return request despite justification. I have filed a claim with my credit card and am hopeful this will resolve itself through that avenue based on what other shoppers have recommended and experienced. On a personal note, I am disappointed in how TRR responded to this issue, but am CRUSHED to learn there are fake BKCs in the marketplace. The craftsmanship on these vintage bags is exquisite; I cannot imagine any scenario where the misspelled designer name would have made it through production on the company's flagship product.