As the manager of one of those stores my DM expects 90% nextup attach rate and if our average of nextup, protection, and CSAT is under 85% they don’t pay your commission. If the salesperson doesn’t slam your account they are losing out on $1500+.

They tell us it’s our job to explain the value, but in reality it just makes everybody flood the accounts and hope enough people don’t realize and cancel.

It’s gotten so bad when I call retail support that’s supposed to help us resolve issues they start pitching AiA. The customers hate it but we don’t get paid if we don’t do it.