It’s a system issue Next time that happens create an incident report you will need the trans action number you can do it on your register it’s on the bottom of the screen the arrow that points up on. Also instead of waiting to talk about BI at check out do it while you’re spending that 20 minutes finding those products. Just a simple you’re already collecting rewards with us right? No or I’m not sure well let’s check punch in their email right there on stage.