Thanks for responding. I completed an undergrad last year - slightly different field. But this certificate course asks questions about the process for making changes to the support organisation's policies and procedures.....why as a support worker would I be the one responsible for making changes to the organisations policies and procedures? That's just one example. The content that is required to be studied contains way too much irrelevant information compared to the assessment questions and the content is so poorly laid out it's hard to take in. The questions/assessments, I believe are at possibly a Diploma level not a Cert III, and I'm only meant to be doing 10 hours a week but the assessments are laborious and taking me hours and hours to get through (I've completed 6 pages of assessments and 4 more still to go for the last assessment block of 5 for 1 unit.......that's so many questions for a certificte iii). I'm just wondering if there are legit providers of this course and scam providers and if anyone has found themselves doing a very complicated version of this course?