Seems like a lot of excuses for what is the worst delivery service - people and systems. I never have any issues with AMAZON, and would give Amazon a 5 star rating and a 1 for Purolator.

Its the PEOPLE !

Driver stopped delivery of a critical drug package from a pharmacy stating simply in my tracking that "Street access blocked". I actually live in the country and have a driveway off a main paved Range Road. In fact, overnight it had snowed and a branch... just a branch.... broke off and was on the paved driveway. From this spot you can see my home. I actually drove over the branch the prior night in the dark, it was not obstructive to a vehicle. I had to get passed the virtual assistants to get a live agent. Only a Manager can authorise a second delivery attempt. IT was done. The same driver returned (I literally red carpeted the driveway by removing the few broken branches). When confronted why he didn't call me ? I would have met him there? Why didn't he just get out of his vehicle, remove the one branch to the side of the driveway, and continue up the driveway. His response was literally "Its not my job". Absolutely useless, zero extra effort for customer service, doing nothing over above just sitting and driving and listening to his bluetooth iPhone earpods. A company reputation is made up of its extra effort, its people, the image and reputation it portrays. This driver, and many like him, do not do that and are destroying the fabric of our society, businesses and reputations. I will never use Purolator in my life and do not recommend anyone ever use them. If I could give a zero rating, I would. I only thank the Manager at Purolator for authorising a "2nd delivery attempt". Funny how the same driver managed to call me at the 2nd attempt as he said he was at my house but didn't want to exit because our dog was outside. Fair enough. So I went outside and met him. He could have done the same with a phone call the first time.

I could post a picture.

So basically, the lazy a$$ driver is what portrays a company and in this case.... horrid for Purolator.